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Customer reviews: Fraud Protection by Evereye

Develop by Elite

Reviews (74)

Overall rating
4.9

What Merchants Think

Merchants generally regard "Fraud Protection by Evereye" as a comprehensive solution that significantly mitigates the risk of fraudulent transactions. Many users appreciate the reliability of the service, noting that it has saved their businesses from substantial financial losses and decreased their stress levels regarding order legitimacy. The app is often praised for its seamless integration and supportive customer service, contributing to a positive overall experience.

Key Strengths

  • Significant reduction in fraudulent order rates, often reported to be around 70% or more.
  • Exceptional customer service with responsive support from a dedicated team.
  • Insurance and reimbursement for fraudulent orders, providing peace of mind.
  • Ease of integration and reliable performance of the app.
  • Proactive monitoring and fast identification of fraudulent orders.

Common Concerns

  • Occasional complexity in initial integration, although support mitigates this.
  • A few instances of delayed reimbursement for fraudulent orders.
  • Criticism regarding communication of service costs, particularly claims that it is not free.
  • Some frustrations with the sign-up process, including requiring contact for login details.

Final Thoughts

Overall, "Fraud Protection by Evereye" is well-received by merchants, appreciated for ensuring order legitimacy and providing financial safety nets against fraudulent transactions. While minor concerns exist, the app's strengths, particularly its exceptional customer support and effective fraud prevention, make it a popular choice for businesses looking to protect their operations from fraud-related risks.

don...com

Jul 14, 2021  on Bigcommerce

Great Fraud App Great Support - I have been Very Happy I have not had a Fraud purchase since i installed the app 8 months now and the Support has been great for any questions so far

inf...com

Jul 13, 2021  on Bigcommerce

Fantastic Fraud App - I signed up with Eye4Fraud in 2019 it has been great working with them. The app was installed easily and performed great. Eye4Fraud has saved me a lot of time and worries.

dav...com

Jul 12, 2021  on Bigcommerce

Saves so much time! - We were spending so much time vetting each order for fraud that it had become a big part of our day. With Eye4fraud we now get alerts when an order is fraudulent and good orders get insured. We can hover over order notes in ShipStation to see the status of the order within seconds. The trial worked great. We high recommend this service and Joel and the gang there have been terrific to work with .

and...com

Jul 08, 2021  on Bigcommerce

Great Partner! - We were previously using another fraud prevention service and switching over to Eye4fraud saved us a significant amount. They were able to let us try their service for a demo period and we were sold. The team is extra responsive and its been effortless using their service. Would highly recommend.

jor...com

Jul 07, 2021  on Bigcommerce

Amazing Fraud APP - After searching and using many different fraud apps out there, we finally found the best solution possible. From pricing to customer service they just cannot be beat. Their even managing my none fraudulent charge backs. Thank you,

jor...com

Jul 07, 2021  on Bigcommerce

Amazing Fraud APP - After searching and using many different fraud apps out there, we finally found the best solution possible. From pricing to customer service they just cannot be beat. Their even managing my none fraudulent charge backs.Thank you,

ars...com

Jun 22, 2021  on Bigcommerce

Great Fraud App - We were getting lot of chargebacks and fraud charges . Because of Eye4fraud we are able to get emails and notification on fraud charges. Best fraud app out there, and it insures all our packages easily so you have a peace of mind!

Jun 16, 2021  on Bigcommerce

Best Fraud/Insurance App - Best fraud app out there, we get instant emails on new fraud alerts and it it insures all our packages easily.

mat...com

Jun 15, 2021  on Bigcommerce

Great software and service! - We were having a lot of fraud charges, charge backs, and issues with our last processor. All of the fraud protection from credit card companies and paypal are bogus. They don't actually provide fraud protection, they just provide filters for processing. I stumbled upon eye4fraud and the owner (Joel) had actually flown out to discuss our business and rates. Super nice gentleman and great service! They now process our payments as well as provide fraud protection. The fraud protection is superior in every way. We immediately receive an email if it is fraud or the account has been linked to charge backs. They also handle the chargebacks if the initial charge was insured. This really allows us to manage fraud, and not lose out on 10's of thousands of dollars a month. I would say our fraud has dropped by 80-90% using eye4fraud. The software, customer service, and processing is top notch. I would highly recommend them to anyone!

mat...com

Jun 15, 2021  on Bigcommerce

Great software and service! - We were having a lot of fraud charges, charge backs, and issues with our last processor. All of the fraud protection from credit card companies and paypal are bogus. They don't actually provide fraud protection, they just provide filters for processing. I stumbled upon eye4fraud and the owner (Joel) had actually flown out to discuss our business and rates. Super nice gentleman and great service! They now process our payments as well as provide fraud protection. The fraud protection is superior in every way. We immediately receive an email if it is fraud or the account has been linked to charge backs. They also handle the chargebacks if the initial charge was insured. This really allows us to manage fraud, and not lose out on 10's of thousands of dollars a month. I would say our fraud has dropped by 80-90% using eye4fraud. The software, customer service, and processing is top notch. I would highly recommend them to anyone!

msi...com

Apr 03, 2021  on Bigcommerce

Effective Protection with Very Responsive Service - We implemented Eye4Fraud 6 months ago after a very quick, steep escalation in chargebacks. Mark, our account manager, helped us quickly implement this solution and has remained extremely accessible whenever we have had questions. The app installed flawlessly and has performed great ever since. Large, suspect transactions are further screened by an actual live person. We still occasionally have fraudulent transactions approved by our CC processor, but to date, Eye4Fraud has caught every one prior to us shipping.

gri...com

Mar 30, 2021  on Bigcommerce

Great protection - We had a rash of fraudulent orders that were very hard to detect because they were stealing real customers' contact info and shipping addresses and stealing the packages or redirecting them in transit. Eye4Fraud has saved us a ton of time in evaluating orders for fraud potential and has flagged numerous fraudulent orders. We still had a few chargebacks and Eye4Fraud reimbursed us for these as promised without hassle. Highly recommended.

jac...com

Mar 25, 2021  on Bigcommerce

Great Service - We have had Eye4Fraud since we started with Big Commerce. We have really been impressed with the personal service that they provide. When you call, you talk to a human being! We recently had to refund a customer's order because of an inventory problem, and they credited us back the insurance charge no questions asked in about an hour. Talk about easy. And the peace of mind when sending out an order now is great. If they say that the order is insured, we can ship it without worrying about chargebacks! That is the greatest advantage of Eye4fraud! So far, we have been thoroughly satisfied with them! Great Company!

hel...com

Mar 23, 2021  on Bigcommerce

Good Company - We did a trial of Eye4Fraud and it worked so well we not only signed up, but are using their credit card services as well. Mark was very helpful in getting us set up, following through and taking care of us as a customer.

mik...com

Mar 19, 2021  on Bigcommerce

Eye4Fraud - Love It - We've used Eye4Fraud for the past 2 months. Our internal "Private Eye Team" is now able to spend more time selling our products instead of investigating orders. It is so nice to have a clear Ship / No Ship with this system! We could not be happier!

joe...com

Mar 18, 2021  on Bigcommerce

Great Addition - This is a must install app to help prevent fraud. They are super helpful and friendly and responsive to all our needs. Made adjustments we wanted and went the extra mile to make sure we were happy! Highly recommend to all!

cat...com

Feb 19, 2021  on Bigcommerce

Amazing Company & Very Helpful! - We have been online since 2005 and starting in 2020 we have seen an increase in fraud. Eye4Fraud to the rescue - they have saved us time and worry about each order and are reasonably priced! Take a free trial - you won't regret it!

rpa...com

Feb 17, 2021  on Bigcommerce

Great Product - Great product at almost half the price of competitors, easy to use and seamless throughout from backend to frontend. A++ Product!

seb...com

Feb 15, 2021  on Bigcommerce

No more loss! - Since implementing Eye4Fraud, our fraud challenges disappeared overnight. Thanks to Joel and his team for an outstanding customer service! We no longer had to spend our valuable time chasing customers to verify suspicious charges and worrying about fulfilling questionable orders. Worth every penny. I would totally recommend them.

sal...com

Feb 11, 2021  on Bigcommerce

Great service - Joel and the team over at Eye 4 Fraud are great. Not only did they save me a lot of money on interchange fees, they reach out to us if there are any issues. We haven't had a fraudulent transaction since we signed up with them. Highly recommended.

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