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Customer reviews: Fraud Protection by Evereye

Develop by Elite

Reviews (74)

Overall rating
4.9

What Merchants Think

Merchants generally regard "Fraud Protection by Evereye" as a comprehensive solution that significantly mitigates the risk of fraudulent transactions. Many users appreciate the reliability of the service, noting that it has saved their businesses from substantial financial losses and decreased their stress levels regarding order legitimacy. The app is often praised for its seamless integration and supportive customer service, contributing to a positive overall experience.

Key Strengths

  • Significant reduction in fraudulent order rates, often reported to be around 70% or more.
  • Exceptional customer service with responsive support from a dedicated team.
  • Insurance and reimbursement for fraudulent orders, providing peace of mind.
  • Ease of integration and reliable performance of the app.
  • Proactive monitoring and fast identification of fraudulent orders.

Common Concerns

  • Occasional complexity in initial integration, although support mitigates this.
  • A few instances of delayed reimbursement for fraudulent orders.
  • Criticism regarding communication of service costs, particularly claims that it is not free.
  • Some frustrations with the sign-up process, including requiring contact for login details.

Final Thoughts

Overall, "Fraud Protection by Evereye" is well-received by merchants, appreciated for ensuring order legitimacy and providing financial safety nets against fraudulent transactions. While minor concerns exist, the app's strengths, particularly its exceptional customer support and effective fraud prevention, make it a popular choice for businesses looking to protect their operations from fraud-related risks.

sal...com

Jul 24, 2024  on Bigcommerce

Im out thousands of dollars - ** update: the company has reached out to me and issued a courtesy payment for out of pocket expenses. I will update my review when payment clears and I have more time to go over the timeline. After getting a large fraud order I added this service. I have since received several fraudulent orders and Eye4fraud has fought me every step of the way. They did not reimburse within 72 hours as promised. A lot of vocal promises but the actual service does not work. Over $3,000 in fraudulent orders I would not have shipped but was reassured by Mark at Eye4fraud that if they insure it, they'll cover it.

sal...com

Jul 24, 2024  on Bigcommerce

Im out thousands of dollars - ** update: the company has reached out to me and issued a courtesy payment for out of pocket expenses. I will update my review when payment clears and I have more time to go over the timeline. After getting a large fraud order I added this service. I have since received several fraudulent orders and Eye4fraud has fought me every step of the way. They did not reimburse within 72 hours as promised. A lot of vocal promises but the actual service does not work. Over $3,000 in fraudulent orders I would not have shipped but was reassured by Mark at Eye4fraud that if they insure it, they'll cover it.

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