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Customer reviews: FavSEO

Develop by favseo.com

Reviews (158)

Overall rating
4.7

What Merchants Think

"FavSEO" has received a range of feedback from users who have experimented with the app's features. While many merchants praise its ease of use and customer support, some express dissatisfaction with its effectiveness and technical issues. Overall, it seems to be beneficial for users familiar with SEO basics, but may not meet every merchant's expectations, especially those looking for more advanced SEO functionalities.

Key Strengths

  • Ease of use and intuitive interface
  • Bulk editing capabilities for meta data and SEO fields
  • Prompt and helpful customer support
  • Guidance and educational resources for SEO
  • Time-saving tool for SEO management

Common Concerns

  • Limited features and capabilities
  • Issues with app functionality and technical problems
  • Difficulty in canceling plans or obtaining refunds
  • Discrepancies between the app's results and other SEO tools
  • Services beyond the basic app not producing significant results

Final Thoughts

The reception of "FavSEO" is mixed. It serves as a useful tool for those seeking basic SEO enhancements and support but may fall short for experienced users or those seeking comprehensive SEO solutions. Its user-friendly nature and strong customer service are its significant assets, but technical issues and limited functionalities are frequent points of contention. For a hands-on SEO manager or a small business looking for a straightforward way to handle SEO basics, "FavSEO" offers a valuable service. For those wanting in-depth optimization or greater control over their SEO projects, it may require complementary tools or services.

gcl...com

May 17, 2024  on Bigcommerce

Not even worth $1 - Do not use this app, it is worse than using a bulk upload excel file.The features are extremely limited and pointless, the number of positive reviews is questionable. Do not use this app under any circumstances.

rud...com

Mar 01, 2024  on Bigcommerce

Poorly done app - App doesn't deliver what it supposed to do. Look at the results on SEMRush, nothing changed. When asking for a fix, they booked a meeting. 15mn late they call me back to tell me it will be fix...it wasn't. BigCommerce needs to seriously do a cleaning of those poorly done apps.

she....uk

Feb 28, 2024  on Bigcommerce

Absolute fraudsters! - We cancelled this plan months ago. But they are STILL charging us for it and do not respond to messages. I have now contacted Big Commerce to get them thrown off as an app because they are taking money for no service! It's a disgrace. I have also reported them to our bank for chargebacks. They have committed fraud so do not pay for this service if you want to carry on spending when it runs out. They are fraudulent and not honest. Disgraceful company.

con....au

Dec 01, 2022  on Bigcommerce

SEO - FavSEO has been great to help us improve our website. The team was also incredibly helpful in the set up process ensuring we had everything set up so we could get straight into improving our website.

ord...com

Aug 15, 2022  on Bigcommerce

Great Apps & Great Service! - I am amazed with how this apps work. It directs you step by step how to fix your SEO errors. Especially the support that helped me with every single email that I sent, they always responded within 24 hours. Awesome support!

fal...com

Feb 03, 2022  on Bigcommerce

Wont cancel plan after one day - Wont cancel plan after one day. giving me the run around to cancel the plan. downloaded it cause of the reviews, thought it would be good. cant do bulk edits on empty tags only, will overwrite all exisiting tags. so pretty useless. wont cancel plan, app has no button to cancel. support team dont know how to cancel the plan. waste of time. dont bother.

gra...com

Dec 14, 2021  on Bigcommerce

It helps... sort of - I just checked and see that we've dealt with FavSEO for just over four years. Obviously if I'm just now deciding to remove the app (and leaving a review prior) it wasn't all that bad. If you're looking for the low hanging fruit, to fill some fields that are otherwise empty, it's helpful. It will indeed take a look at your entire site and let you know which categories and products have little if any meta data for SEO purposes and give you a couple of suggestions on what to do. As in... "Missing Page Title" so you should "Add Page Title" so in that regard it is helpful. But to be honest that's about the extent of it's usefulness, again, not all bad. As far as seeing a real world impact, watching our rank climb as a result, that's so hard to tell, the SEO waters are just so muddy one can only assume it may have helped a bit but it was really just the work we did not the program itself. Think of it like someone walking around your house saying "You missed a spot", "There's another" but that's it, you need to grab your paintbrush and get to work and how well you do so determines the outcome.I will also point out that we utilized them for much more. For well over a year we paid hundreds per month for some detailed work. They would identify a set of keywords and really target them, sending reports of what they did, the impact it was having etc. However again, we didn't see much real world results. I gave them a long fair trial at which time they actually agreed that it wasn't really doing much for us.So, the little $20 a month app - not bad, use it until the score cards read good, learning as you go then there's little need to keep it unless you are constantly adding new product. The extra work - the hiring them to take care of all the SEO for you... I'd strongly suggest you don't and that you rather take the time and do it yourself. In the end nobody knows the company and the products you sell better than you and when paying someone from a land far away to come up with content on a product they've never seen for a business they'll never know – well, you get what you pay for.I will say on one last and positive note that the communication and overall ethics they exhibited... were good.

sea...com

Aug 26, 2021  on Bigcommerce

Blog Page Number - Nimit from FavSEO answered my question within 15 mins, we had an issue with the number of blog posts displayed due to the large size, Nimit was able to solve this problem instantly, incredible support! Huge fan of the App!

inf....uk

Apr 21, 2021  on Bigcommerce

Chat support is useless - Chat support is useless. Cannot help with simplest of queries so expect to wait 24 hours for the answer to ANY question

med...com

Mar 24, 2021  on Bigcommerce

Great Support - We are trying to improve our SEO in house. Out the box, we were having a hard time integrating our sitemap with Google Console. FAVSeo offers unlimited email support. Ashish, who is one of the founders went above and beyond and provided me with close to an hour of real time support. He cleaned up a lot of issues for us as a courtesy. Amazing Customer Support , something you don't see often today. I am looking forward to working with this group. I used to dread SEO now I am looking forward to using their dashboard and email support ( real time support is not part of the package ..just a pleasant and welcomed surprise ) Stuart Silverstein, MD / Medhumor Medical Publications , LLC

gue...com

Mar 23, 2021  on Bigcommerce

Support Very Helpful - The FAVSEO Editor is great to edit all title tags and meta descriptions. I used bulk editor by mistake and it changed all my title tags so beware of using this at the beginning. Had a issued connecting with Google Analytic and Support solved it right away when I granted them admin access. Overall, a very good SEO tool.

cra...com

Feb 25, 2021  on Bigcommerce

DOESN'T WORK - I optimised all the products, pages and everything else. according to fav seo, everything is perfect. According to any other tool, everything is wrong. Thank you Fav seo for making me waste a week!!

sha...com

Feb 12, 2021  on Bigcommerce

Fast Customer Support - Customer Support was able to answer my issues quickly and resolve the issues.

bto...com

Jan 11, 2021  on Bigcommerce

Favseo - App has been very useful.Had a few issues getting up and running but the tech support was really good and received quick response to all my questions.

sal...com

Jan 09, 2021  on Bigcommerce

FavSEO - New to the Bigcommerce platform and need all the help possible for SEO. FavSEO is a quality app and guides you through all the steps to improve your rankings. The support is outstanding as well. Try it for yourself, you won't be disappointed.

jim...com

Oct 22, 2020  on Bigcommerce

Great product & service - We've been a customer for over a year and this app is amazing for our store. Saves so much time and money for our SEO purposes. Comes highly recommended and the support staff is top notch.

mas...com

Aug 12, 2020  on Bigcommerce

Great Service - FavSEO, is great it has loads of useful tools and features. It comes with a free trial, can’t really go wrong

inf...com

Aug 10, 2020  on Bigcommerce

wonderful insights into SEO - This app is amazing and gives you a wonderful breakdown of exactly what you need to do. Their team is very nice with support and they will help you through any hiccups or questions. They are a wonderful support team and really know and understand what they are doing. Their app is rock solid and has helped us go through some of the basic necessities our site was missing with SEO maintenance.Great job all around FavSEO Team.

bad...net

Jun 23, 2020  on Bigcommerce

10/10 - The best app in the BigCommerce App store - I updated all of my SEO fields for 2000 product listings in literally one day. Sales quadrupled within 30 days of installation.The UI is very easy to navigate. Simplified guides, recommendations, tips, etc. If you're a bonafied SEO pro, get this app. If you don't even know what SEO stands for, get this app. Seriously, I can't recommend this app enough! FavSEO probably is the reason why I'm still in business today. Do yourself a favor and get this app!

bet....au

Nov 07, 2019  on Bigcommerce

Small starting issues - We have started using the app and it seems pretty straight forward. The only issue we see is that some of our Shop information does not seem to be updated from the Shop to the app. We are working with the support team on that. Other than that easy to use.

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