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Customer reviews: Fast Simon

Develop by Verified
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Reviews (71)

Overall rating
4.6

What Merchants Think

Merchants' feedback on "Fast Simon" is predominantly positive, with users praising its robust features, ease of integration, and the significant enhancement of their e-commerce search capabilities. Many merchants appreciate its affordability compared to other search solutions and commend its user-friendly interface. However, there are occasional critiques about customer service responsiveness, particularly in more complex or custom implementations.

Key Strengths

  • Superior search functionality, significantly enhancing user experience compared to native options.
  • Customization and flexibility for various e-commerce needs.
  • Competitive pricing with a feature set rivalling more expensive platforms.
  • Prompt and effective technical support in numerous cases.
  • Helpful integration resources and documentation.

Common Concerns

  • Inconsistent customer service experiences, particularly with contract negotiations and specialized setup assistance.
  • Potential issues with communication during support interactions, leading to frustration for some users.
  • Challenges with the need for custom coding, especially for themes needing special adjustments.

Final Thoughts

Overall, "Fast Simon" is regarded as a powerful search and personalization tool that substantially improves e-commerce operations. While most users are satisfied with its capabilities and support, there are occasional issues with customer service that could benefit from improvement. Despite this, many merchants recommend "Fast Simon" for its cost-effectiveness and impactful features.

sal...com

Apr 26, 2017  on Bigcommerce

A Great app and Easy to Configure - In an nutshell, InstantSearch+ has been great for our BigCommerce site. We had some challenges to overcome with our data, titles, and search strings, and InstantSearch+ gave us a solution to those challenges. We were looking for something to improve customer experience with searching our store, as the built in search from BigCommerce is very lacking for our needs. The auto complete, along with actual accurate results, have increased our conversion rates. We are utilizing the SmartNavigation+, replacing the BigCommerce category navigation, and our preferred partner that was designing and implementing our theme was impressed on how good it looked and how well it worked.The team over at InstantSearch+ has been super helpful with support. While the documentation might be a bit lacking, they have been prompt with responses to issues, and very helpful during the on boarding and setup process. If you are not interested in customization of the look and feel of your search results like we did, what is provided out of the box will be very acceptable for most sites. We opted to go heavily customized as we have the team and man power to do so. It took about a week of configuration and development, and a few bugs being fixed on the InstantSearch+ side, but we are up and running!Pricing is very reasonable for the service and support you get. We were an already established store and company moving to the BigCommerce platform from Magento, so we already had an idea of what we needed and what our search level might be like. If you are a smaller store, I would still highly recommend this app. If you are enterprise level like ourselves, they are great, and will be able to help you overcome some issues that every company might have with their data and search capability. Once again, I'd highly recommend InstantSearch+. The platform and the support team have been stellar, and the price I do not think can be beat by any competitor.

had...com

Mar 08, 2017  on Bigcommerce

A game changer app! - Very easy to use, yet with a lot of options and features.

mos...com

Mar 06, 2017  on Bigcommerce

Love it! - awesome search experience. Cannot uninstall after my trial period.

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