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Customer reviews: Fast Simon

Develop by Verified

Reviews (70)

Overall rating
4.7

What Merchants Think

Merchants' feedback on "Fast Simon" is predominantly positive, with users praising its robust features, ease of integration, and the significant enhancement of their e-commerce search capabilities. Many merchants appreciate its affordability compared to other search solutions and commend its user-friendly interface. However, there are occasional critiques about customer service responsiveness, particularly in more complex or custom implementations.

Key Strengths

  • Superior search functionality, significantly enhancing user experience compared to native options.
  • Customization and flexibility for various e-commerce needs.
  • Competitive pricing with a feature set rivalling more expensive platforms.
  • Prompt and effective technical support in numerous cases.
  • Helpful integration resources and documentation.

Common Concerns

  • Inconsistent customer service experiences, particularly with contract negotiations and specialized setup assistance.
  • Potential issues with communication during support interactions, leading to frustration for some users.
  • Challenges with the need for custom coding, especially for themes needing special adjustments.

Final Thoughts

Overall, "Fast Simon" is regarded as a powerful search and personalization tool that substantially improves e-commerce operations. While most users are satisfied with its capabilities and support, there are occasional issues with customer service that could benefit from improvement. Despite this, many merchants recommend "Fast Simon" for its cost-effectiveness and impactful features.

arm...com

Aug 23, 2018  on Bigcommerce

Fast Search - The stock store search is slow, this can be a huge conversion rate issue for many stores that have over 200 products. InstantSearch was much faster and the support team is quick to find turn key solutions. Highly recommended.

big....uk

Jul 17, 2018  on Bigcommerce

Makes Searching Easy! - One of the best search apps we have found. Easy to install and working well. Fantastic.

bia...lub

Jun 20, 2018  on Bigcommerce

Amazing - Easy implementation and a must-have for any store! Great support, too!

sal...com

Apr 09, 2018  on Bigcommerce

Great out of the box. - Easy set up and easy customization. Great set of reports in the analytic section as well.

pau...com

Mar 26, 2018  on Bigcommerce

Great Search, Even better Support - The search functionality is best in class. The speed is what brought me to look at the app, but the support and easy customization is what is setting them apart from the rest.

jon...net

Mar 22, 2018  on Bigcommerce

Great Search App and Excellent Customer Service - Incredibly easy to use and powerful search app and their support team is very responsive and knowledgable. I wish we would have signed up sooner! Many thanks!

eri...com

Mar 08, 2018  on Bigcommerce

App and Service - A robust search platform that is very easy to use at an affordable price. Customer service and technical support is the best I've experience in the app world. Thanks you all for taking care of our business!

sup....uk

Feb 07, 2018  on Bigcommerce

The Best Search App on this Platform - I'm more than happy to write this review for the Instant Search team. The app itself it competitively priced and functions well. Where it stands above apps like findify who are the only other really strong competitors is the support. They implemented many design scripts for free, findify tried to bill me $375. The monthly charge is also much cheaper for the same features of findify. Specifically I'd like to thank Ed Mellone as he's a massive credit to the Instant Search team and so knowledgeable but not condescending with helping. Again findify weren't at all approachable in this way. Big thanks!

saq...com

Feb 05, 2018  on Bigcommerce

Solid Search, Great Support - InstantSearch+ is a big improvement on the out-of-the-box search functionality offered by BigCommerce. It provides a lot of control over search results and a lot of options for customization for look and feel. Their support team is excellent and willing to go above-and-beyond to help.

alb...com

Dec 07, 2017  on Bigcommerce

Very powerful app - truly amazing! - Truly amazing solution that is very easy to install and customize. The level of support you get is by far the best in the industry! Not only do they respond fast, but they will go out of their way to provide you with the right solution. Can't say enough good things about the product and people behind InstantSearch+

set...com

Dec 07, 2017  on Bigcommerce

Incredible solution, more incredible support - This is a seriously incredible app. The options are almost limitless, the tools to power and drive your solution to a new level is literally at your finger tips. Very smart and intuitive interface. I have been amazed and their level of support and willingness to customize my site to adopt to our theme. It really is a great company behind this very unique and powerful solution. What is your hesitation? Install, customize as your liking and reach out to their team. It's incredibly top-notch. Thank you everyone at InstantSearch+! Really amazing!!!

Jas...com

Nov 22, 2017  on Bigcommerce

Amazing App - Just what we were looking for. Amazing app that is super easy to install and works like a charm! Highly recommend. A++

kev...com

Nov 20, 2017  on Bigcommerce

Should have signed up sooner - I really wish I would have signed up sooner. The flexibility this search app provides has made search on my site actually function properly. The out of the box Big Commerce search works OK if you use SKU that are just numbers. Some of our SKU have names or words in them which really messes up the out of the box Big Commerce search as it gives highest priority to the SKU field. Instant Search lets you decide which fields get the higher priority, night and day difference. Product installation and setup was a breeze, took like 5 minutes and it was almost already indexed on over 13,000 products. Product Support has been fast and helpful

Brown Bookshop

Nov 09, 2017  on Bigcommerce

An Amazing Search App - We have used this app across all of our stores and it is fantastic. It usually works out of the box, and support is great if there are issues. It's worth it to go through the process of setting this app up on your store, because it greatly enhances the user experience.

Yukiko Ikeda

Sep 27, 2017  on Bigcommerce

Awesome support - I had a problem with searching product by variant level SKU, but InstantSearch+ Team quickly took a look at and solved it very next day. Which made me have a confidence to start using this app.

ted...net

Aug 26, 2017  on Bigcommerce

Great customer service - Great App. The search function option are much better and easier to manage than our previous service. Customer support has been great in fixing issues that have come up. My recommendation would be to contact support whenever you have an issue or get stuck on something. They will figure it out and fix the problem. Been great for us so far.

sta...com

Aug 22, 2017  on Bigcommerce

They are patient and kind and very helpful and work with you until the problem is solved! They are excellent! - A really BIG BIG Thank you to the InstantSearch+ team for providing an excellent solution to the pitiful product search function we USED to have. We now have a really GREAT search function so that you can EASILY find whatever "Particulars" in PEARLS YOU are interested in @Naughton Braun​. They make Searching Simplified and are patient and a pleasure to work with!

Jamie Tidrick

Jul 13, 2017  on Bigcommerce

Excellent Service - Smart app with a lot of features. I had an issue getting it to function properly and they were able to help me set it up. Works great! Way better than the built in Bigcommerce search functionality. The reporting is amazing too.

joe...com

Jul 03, 2017  on Bigcommerce

Best app - awesome customer service!

mic...com

Jun 17, 2017  on Bigcommerce

Very Pleased! - We tried a few other search apps and they weren't quite right. Instant Search+ works great!

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