Great App - User Friendly - Great addition to our site.. easy to use back end. Support it very responsive and helpful.

Issue Fixed - Great Service - InstantSearch+ has helped our conversion rate. Also, If you have a problem the customer service is excellent.

Fast bug fix - Customer support tracked down and fixed a small bug for us very quickly. It's the great support that adds another level of value to the product for our company and our customers!

Excellent Support - Extremely fast response time. Fixed our on boarding issues quickly and without any problems. Highly recommended.

Great Service - Quick response time and very helpful in resolving our issue

Excellent Support - Quick to respond, even quicker to resolve the issue!

Great Search Tool With Amazing Customer Service - We downloaded InstantSearch+ last week and have been blown away by the capabilities of the app. The search tool is such a massive improvement to the BigCommerce native search capabilities, and the product filters - especially the color swatch filter - are easy to use and are a massive improvement to our native filters. Their customer service is incredible - they respond quickly and have been so helpful in answering all of our questions.

Best search, filter, and recommendation tool! - We have been using InstantSearch+ for a couple of years now and it works great! Not only does the software work great for search and filters it is the only solution that was able to customize a product recommendation tool for our website using our criteria. The other reason we continue to use InstantSearch+ is their awesome support. Any time we have a request or issue they are very quick to respond and get us taken care of. Keep up the good work guys!

Great tool - For years we've been trying to find a tool that does what instant search does. The default bigcommerce search is good for basic stuff, but the moment searches are run that are more complex, it falls apart. With instant search I'm able to tweak every aspect of the search. If there's a term I see someone searching for and not finding anything, within a few moments, I can fix it to pull the right pages. The support is timely in replying as well. Sometimes we need to go back and forth a bit to get to the bottom of the issue, but in the end, the problem always seems to get fixed, and they always reply timely.

Great product & support! - I've been using Instant Search+ for about 3 months and it is proving to be a very wise investment for my website.The product is very powerful and user customizable. My emails to their support team are answered within 30 minutes, pretty much anytime of the day.It is tremendously more powerful than the built-in search functionality of Big Commerce. I'm quite irritated I waited so many years to change to this superior solution.The analytics is very revealing and reveals to me where I can improve my product descriptions.I've had several clients report to me that they're happy that they can now find anything on my website quickly!

good so far - good so far

The App is the Best, the People Even Better - It's hard to put into words how great this App and the people behind it are. It's worth every penny and much more. It makes your business stand out against the big boys. The search is so good it's hard to believe. There are never any hitches or issues. You may need to do some light learning and tweaking of site integration specifics in the beginning, but if you have a problem with learning then you shouldn't be running your own business. If you run into anything you are having trouble with, this is when you find out how great a company this is, and what really sets them apart. They will work with you, explain anything, walk you through everything, until you are a natural, or more specifically, never have to touch it again. We haven't even clicked on it in over a year after setup. After it gets rolling, you realize how much this App can do for your business and it's mind blowing. They also understand what it's like to be a small and growing business; they'll work with you and guide you because they understand that they will grow if you grow. InstantSearch+ is filled with great people from top to bottom. Highly recommended! The best App we have ever used in the BigCommerce App Store by far.

Best app for what we needed - outstanding support - Signed up after a successful 30 day trial. Best app out there for what we needed on our microwave parts site. Accurate results, highly customizable, but works great out of the box. Had one small glitch right after we signed up, support fixed the issue immediately. Outstanding experience so far all around.

Excellent product and service - We were looking for a better search experience on our site and were able to implement and stylize Instant Search + in only a couple of hours. Any time we've had a question, we've heard back immediately from the team. Superb product and service!

Great product and service! - We have just gone live on BigCommerce Enterprise and we have a highly custom implementation and IS+ have been great to deal with so far.Their support team have been rapid to respond and have added some critical product features to meet our requirements. IS+ is also highly configurable and customisable out of the box.IS+ pricing is very competitive and lower than a lot of other 'Enterprise' site search platforms with near feature parity and some features unique to IS+.Thanks guys, great to be working with you!

Awesome Search Tool For www.downlitebedding.com - I had been thinking about adding on a third party search tool and so far very glad we did. Their price was very competitive and no upfront fee's.Install was super easy and as we use it more we will take advantage of all the options. You might think 'how hard is it to search for a pillow' on a site like www.downlitebedding.com - but you would be surprised. So far great tech support as well with clear, helpful information. I would definitely recommend trying this product out. Thanks, Stefan

Great - Great so far!

Great support & App - Really impressed with this App, so much better than Big Commerce search, this actually brings back the results you expect from a search. Great responsive and flexible support as well.

Works Great | Flexible | Responsive Team - Search is so much better than the BC search. We determined that most of our customers start with search so it isa very important part of our website.I have been using instantsearch for about 2 months. The analytics have given me information about what customers are searching for. This allows me to exam pricing on these items if I don't see sales just searches. I had a problem with some items not coming up in the search as they were different lengths of the same product. The team quickly addressed the problem and it was working fine the next day.

Responsive Team Great Search Features - I'm impressed with the search functionality, but I'm even more impressed with the responsiveness and helpfulness of the team!