What Merchants Think

The "Epic Page Builder Widgets" app generally receives positive feedback from merchants using BigCommerce. They appreciate the added flexibility and functionality it brings to their websites, often highlighting the support materials like YouTube tutorials available by the app creator, Kal. However, some users have faced challenges, particularly regarding customer support and multi-storefront capability.

Key Strengths

• Enhanced design flexibility and functionality beyond BigCommerce’s native offerings.
• User-friendly interface that simplifies content updates and page development.
• Comprehensive tutorials and support via YouTube videos.
• Cost-effective pricing, with many basic features offered for free.
• Time-saving features that reduce page development time significantly.
• Improvement in SEO through use of widgets like Image Gallery and Accordion.

Common Concerns

• Lack of responsive customer support, particularly after purchasing advanced features.
• Issues with multi-storefront access, which some users felt was misrepresented.
• Technical limitations with the layout, particularly for mobile optimization: images and text not scaling well across devices.
• Frustration with unresolved technical glitches despite repeated contact attempts.

Final Thoughts

Overall, the "Epic Page Builder Widgets" app is well-received for its ability to enhance the BigCommerce platform with additional, user-friendly functionality. While the instructional support available through tutorials is praised, the app's potential is sometimes undermined by customer service and technical issues that need addressing to ensure a seamless experience across different storefronts and devices.