What Merchants Think

"BackOrder by GritGlobal" is appreciated by many merchants for its primary functionality of seamlessly managing out-of-stock products, allowing customers to place orders even when inventory is not available. The app is generally smooth to set up and integrate, especially with existing Inventory Management Systems (IMS) or Enterprise Resource Planning (ERP) systems. It's highlighted for boosting sales and maintaining customer satisfaction. However, some users have experienced stability and reliability issues, particularly in syncing inventory accurately across systems.

Key Strengths

• Easy setup process, typically within minutes.
• Effective integration with IMS and ERP systems.
• User-friendly interface that allows quick assignment of products to backorder.
• Customizable stock labels and alerts for better customer communication.
• Visible impact on sales and revenue, especially during high-demand periods.
• Responsive and helpful customer support.

Common Concerns

• Stability and reliability issues, leading to incorrect inventory representation.
• Difficulties in updating inventory and transitioning products from backorder to available status.
• Errors during initial setup and occasional app instability.
• Lack of automation for inventory updates via IMS.
• Challenges with accurate inventory syncing between the app and BigCommerce.

Final Thoughts

"BackOrder by GritGlobal" is a valuable tool for many merchants dealing with stockouts, offering a significant positive impact on sales and customer satisfaction. While it excels in ease of use and integration capabilities, some users have noted issues related to app stability and inventory management that need addressing. Despite these challenges, the app remains a recommended solution for enabling backorder functionality in BigCommerce stores, meeting a critical need for many businesses.