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Customer reviews: Back In Stock Alerts

Develop by spur-i-t.com
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Reviews (27)

Overall rating
4.4

What Merchants Think

The "Back In Stock Alerts" app generally receives positive reviews from merchants for its ease of use, customization options, and ability to boost customer engagement by automating stock notifications. However, some users have experienced issues with app compatibility and customer service, indicating room for improvement in those areas.

Key Strengths

  • Customization options for appearance and functionality.
  • Automates customer notifications about back-in-stock items.
  • Valuable insights into product demand and customer interest.
  • Easy installation and setup process.
  • Effective customer service, as noted by some users.

Common Concerns

  • Persistent issues with app data export and record consistency.
  • Compatibility problems with some BigCommerce themes.
  • Customer service criticisms, particularly regarding payment options.
  • Unexpected changes to app functionality, such as added advertisements.

Final Thoughts

The "Back In Stock Alerts" app is well-regarded for its functionality in helping merchants keep customers informed and engaged, contributing positively to conversion rates. Despite some technical and service-related challenges, its overall ease of use and customization capability make it a beneficial tool for managing stock alerts in e-commerce platforms.

jer...com

Dec 08, 2014  on Bigcommerce

Excellent! Highly configurable. Awesome support. -

I have prior experience with SpurIT's Unlimited Upsell, so I had an idea of what to expect -- but this app exceeded my expectations. Although we are a manufacturer and our out-of-stock situations are unusual,  when they happen, we never considered customer will gladly request a notification if the process is easy and doesn't look spammy,

SpurIT has done it again. EXTREMELY configurable. Every color, setting, even edit names of the labels and buttons. And SpurIT understands that we are merchants trying to sell our own products, so there is zero branding (I wish all app developers respected this the way SpurIT does!)

And the support is incredible. Not that the app needs support -- usually support is operator error, but Philip's suppport is always fast and professional.

This app pays for itself with only 1 extra conversion per month!

Highly recommended. 5-stars.

jon....au

Dec 04, 2014  on Bigcommerce

Great app and excellent customer serive -

This app has been an extremely valuable addition to our website. It has helped us gain a stronger understanding of product demand when forecasting our supply as well as increasing conversion by automating contact with customers who want to be notified when a product is back in stock.

The customer service I have received from Phillip has been excellent. Highly recommend Spur-IT

Jono

man...com

Nov 30, 2014  on Bigcommerce

Great App! -

Easy to use, I definitely recommend. I've had a good experience with this company, I also use their "% Discount Manger" app as well.

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