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Customer reviews: Back In Stock Alerts

Develop by spur-i-t.com

Reviews (27)

Overall rating
4.4

What Merchants Think

The "Back In Stock Alerts" app generally receives positive reviews from merchants for its ease of use, customization options, and ability to boost customer engagement by automating stock notifications. However, some users have experienced issues with app compatibility and customer service, indicating room for improvement in those areas.

Key Strengths

  • Customization options for appearance and functionality.
  • Automates customer notifications about back-in-stock items.
  • Valuable insights into product demand and customer interest.
  • Easy installation and setup process.
  • Effective customer service, as noted by some users.

Common Concerns

  • Persistent issues with app data export and record consistency.
  • Compatibility problems with some BigCommerce themes.
  • Customer service criticisms, particularly regarding payment options.
  • Unexpected changes to app functionality, such as added advertisements.

Final Thoughts

The "Back In Stock Alerts" app is well-regarded for its functionality in helping merchants keep customers informed and engaged, contributing positively to conversion rates. Despite some technical and service-related challenges, its overall ease of use and customization capability make it a beneficial tool for managing stock alerts in e-commerce platforms.

adm...com

Aug 10, 2022  on Bigcommerce

Terrible customer service!!! - We tried to renew our service, but unfortunately, there was only a PayPal option at the checkout to complete the transaction, which by the way was not working and still is not working after 3 days of trying. Originally I wanted to use a credit card to pay for the renewal, unfortunately, there is no such option using a credit card. After opening a ticket and I was told by a very rude person that credit card checkout is available after clicking on the "Checkout with 2CO" button which by the way is the ONLY button that you can click after making your plan and period selection. Again, no credit card option is available only PayPal and after entering all your information you MUST click on the only one available button which is "CONTINUE TO PAYPAL". It is ridiculous, no help whatsoever from the staff. I actually want to give them money but I guess they should make this app free since they are not in the business of making money and definitely not in the business of helping customers. Time to uninstall this!Sad:(

mat...com

May 12, 2020  on Bigcommerce

Make sure to export app data frequently - Be sure to export the data from all three tabs as often as you remember. Too many times have I noticed products that have tens or even over 100 people that have signed up to be notified when a product is back in stock only for me to find out the app has either no record of the product or very few signups. This has happened multiple times and even after contacting support it persists. After the last time it happened I contacted support and after a few days the 2 or 3 products that had their records disappear hours after they receive a signup started working again. I have been checking and exporting everything every few days just in case but I let my guard down for a couple days and noticed at least one product only had 4 signups but on May 9, 2020 there was 70 or 80 something. This is not the first time that many have vanished. Other products have experienced the same but I kept holding out for a fix. I haven't compared the export from May 9 and from today, May 12 yet but at first glance I think maybe at least one other product was reset.I have been using the app more than 2 years I believe and this has been happening for over a year. I keep putting off looking for an alternative but I can no longer justify the ~$25 per month with this continuing to happen.

phi...com

Jun 28, 2019  on Bigcommerce

Good tool if you aren't using a Stencil Theme - Been using the app for over 2 years and just realized it doesn't work with BigCommerce newest and greatest themes designed using Stencil. It won't work for out of stock variation sku if you on a Stencil theme. The developer won't update the app so it will work.So be aware of the this if you are think of using this app. BigCommerce Stencil theme is required to take advantage of a lot of BigCommerce's usability upgrade for the shopper. Works fine if you aren't using variation skus.Kenny

bea....ru

Feb 22, 2019  on Bigcommerce

Good tool - Good tool. Easy to set up and great customer support. I don't have to think about notifications anymore. Thanks guys.

bqk....ru

Feb 17, 2019  on Bigcommerce

Really useful - Really useful app. Makes customers buy in my store and not go to other one even if stuff is out of stock. Works well so far.

bqk...com

Feb 13, 2019  on Bigcommerce

Reminder - Sending notifications manually takes too much time. Now I have this automated and I'm just happy!

cli...com

Aug 31, 2017  on Bigcommerce

Great App! - This app fills a much needed void in the BigCommerce platform. It has a nice layout with custom design options . Another plus is that it doesn't seem to slow down the page loads.

inf....uk

Aug 31, 2017  on Bigcommerce

So Far so Good - Early days but we are already receiving a list of products people are waiting for. Easy installation.

sal...com

May 08, 2017  on Bigcommerce

Excellent app! - We sell live plants online so we have a constantly rotating inventory. This app not only works as a service to our customers by emailing them when products are back in stock, but it also gives valuable insight into what our customers are waiting for. Also, great customer service!

thr...com

Apr 12, 2017  on Bigcommerce

It works great! - It does what it says it suppose to do. You really need this app if you have a Bigcommerce store.

hel...com

Mar 26, 2017  on Bigcommerce

Awesome Tool! - I really love the customization levels and how unobtrusive this app is on the website. I have it set where a pop-up will come up when viewing an out of stock item which you can just close. From there a small tab is on the side of the screen which a customer can click and bring the pop-up back if they decide to add their e-mail to the back in stock notification. This makes the site much less cluttered and looks cleaner. I would highly suggest trying it for yourself!

ste....uk

Nov 24, 2016  on Bigcommerce

It Does What It Says - So many apps promise what they say and when you try its quickly removed - not with these guys!! This does exactly what it says it will do, easy to install and apply, easy to setup and within minutes you will have what you are looking for, I cannot recommend In Stock Reminder enough! Try it for yourselves and you will see how it does what you want

jbe...com

Apr 07, 2016  on Bigcommerce

Added advertisements at checkout. Did not allow sellers to opt out beforehand, - I've once had a glowing review for BISA application by spur.it. Today, however, I learned that they changed their policy to plant advertisements after customers checkout, in exchange for making the service free. This makes it seem that we are selling ads on our webstore, which is sure to turn off our customers. Worse, they did not inform us until this morning that the feature is already activated, and will require a dev to turn it off. This is a sneaky way to implement a new feature, and one I believe will lose them clients more than they thought they'd attract. Very few sellers wants to lump advertisements further soliciting offers to their customers, especially when those ads have nothing to do with their business.While I learned it is possible to opt out, it is better to simply propose the feature to your clients and allow them to opt in instead.

Simon Gorman

Jan 04, 2016  on Bigcommerce

Love this app! -

Easy to install and neatly allows us to follow up with customers who are interested in our out-of-stock items.

Good support too.

Recommended.

Jonathan Lanciano

Nov 03, 2015  on Bigcommerce

Great App -

This is a great app to use. Very easy to install, the support team is great and it is already working. The templates are easy to edit. We really like these instock reminder compared to the old version we used.

cpi...com

Mar 21, 2015  on Bigcommerce

Love This App -

I have over the years used other apps thatoffer a similar service, but they fail to match the features and customerservice from SPURIT. One would think including an image of the item in the emailnotification to the customer would be a no brainer, but there are ones outthere that do not. I am a huge fan of the way the customer is notified when theitem they are looking at is out of stock. The customized pop-up is a great tooland has caused our email notification request signup to shoot through the roof.Its also works the same way on a desktop, phone, or tablet which makes is a bigplus. Cannot say enough about this app so I would highly recommend you give ita try.

Hunters Emporium

Jan 03, 2015  on Bigcommerce

Great app -

Love, Love, Love this app!  It is so easy to use for both seller and buyer. Already seeing customers returning for purchases.

dav...com

Dec 24, 2014  on Bigcommerce

Awesome app! -

I can't belive that the app is so easy to install! I spent a couple of minutes on installation and setup of the app and got great required feature fot my store. Thank you guys!

moo...com

Dec 15, 2014  on Bigcommerce

Works great! -

It is easy to add and simple to use. It has certainly increased sales on our website!

dan...com

Dec 11, 2014  on Bigcommerce

Works as it is expected to!!!! -

I installed the app and was impressed by a wide variety of features in the app. It is really useful for me and allows to get more clients, because some of my products are often out of stock. 

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