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Customer reviews: B2B Quotes by FreshClick

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Reviews (14)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "B2B Quotes by FreshClick" for its robust features and the tremendous support provided by the FreshClick team. Many users commend the app for its ability to increase sales through its efficient quote system and for being a great aid in customizing the sales process. However, a few have noted a drop in support over time.

Key Strengths

  • Excellent customer service and support, with quick response times.
  • High customization capability to tailor to specific business needs.
  • Easy integration with platforms like HubSpot and BigCommerce.
  • Increases sales and decreases cart abandonment by simplifying the quote process.
  • Enables businesses to offer personalized quotes and special discounts.

Common Concerns

  • Reported decrease in customer support quality or availability over time.
  • Some limitations in functionality without additional ongoing support.

Final Thoughts

"B2B Quotes by FreshClick" is widely regarded as an essential tool for businesses needing an effective quote system. Its customization options, strong integration capabilities, and excellent customer service make it a reliable choice for improving sales processes. Despite some concerns about the consistency of ongoing support, it remains highly recommended by many users for those operating in the e-commerce space.

bob...com

Sep 12, 2022  on Bigcommerce

great addition - great app. continues to improve. creates more sales for us.

cam...com

Dec 19, 2020  on Bigcommerce

Excellent App and Support Team! - Not only does the original Quotes app work great, but the team at FreshClick was able to customize it to meet our exact needs. They were very quick to respond to all our requests and took care of most updates within 24 hours or a couple days at most. They were able to add our product lead times to our quotes, which is very important to us as most of our products are not in stock. I'd highly recommend installing this app if you are looking for a quick and easy solution to allow your customers to request quotes from your web shop.

mar...com

Oct 30, 2020  on Bigcommerce

Integration to HubSpot - Love these guys! They customized some appearance parts for free and then built an integration to HubSpot for a very reasonable price. They were fast, accurate and very easy to work with.

inf...com

Jun 24, 2020  on Bigcommerce

Customization - Our initial set up was great! Great customer service, they customized some stuff for us with no charge.

inf....au

Jan 30, 2020  on Bigcommerce

Incredible Customer Service - We were in need of a streamlined quote system which had a simple API integration - and FreshClick were able to deliver that for us! The team have a very personal customer service process with continuous support and daily updates, so we were able to get to the desired end result. Thank you to Sam & the development team for all your hard work :D I would recommend FreshClick for all other E-Commerce Stores in need of a quote system :)

zoe....uk

Dec 19, 2019  on Bigcommerce

Another great App from FreshClick - As a preloved store we wanted to offer discount to customers who purchased multiple items but we needed them to contact us first for a personalised quote. We really didn’t have a clue how to actually do this then we discovered Quotes by FreshClick and it is absolutely perfect! The app was easy to install and the support team were great as always. Our customers can now contact us for a multi product quote and we can offer them a discount. I love that the email response they receive contains a link which takes them straight to the check out! Great app once again FreshClick. Keep up the good work!

kha....co

Sep 11, 2019  on Bigcommerce

Fantastic app, fantastic support -

ord...com

Jun 20, 2019  on Bigcommerce

Quotes by FreshClick - I installed this quote system and I loved it! I can easily access, review and monitor quote requests submitted by the customers. Before having this apps, I had many customers abandoned their cart, but now I can contact the customers directly via the quote builder to negotiate and generate more business. And the best part is that my sales has significantly increased after having this apps. I recommend this quote system to use on a daily basis given the features they offer is very useful to promote any types of online stores.

Denise Farinholt

Jun 17, 2019  on Bigcommerce

Quote Module - We have been looking for a long time for a full featured and affordable quote module that would work with Big Commerce and FreshClick delivered. It is easy for us to use and our customers love it. The dashboard is intuitive and straightforward. One of the most important things to us is the customer service and we always receive excellent service. Our questions and concerns are addressed immediately. I highly recommend FreshClick to anyone looking for a quote module. Also, their filter is excellent also and a fraction of the price of BC's.

zur...com

Jun 13, 2019  on Bigcommerce

Remarkable Team, Product, and Service! - We are so incredibly impressed with what FreshClick has helped us accomplish with our new website.We had a very unique vision for what we wanted our site to do and FreshClick was (is) an incredible resource - the continued level of professionalism, courtesy and timeliness has been so refreshing! There's no question about it, our company happily recommends them.

bre...com

Jun 03, 2019  on Bigcommerce

Easy to use, effective, great customer service - Quotes by Freshclicks is easy to use right out of the box. The user interface within Bigcommerce is elegant and intuitive. Within days of set up, we got several large sales off of quote requests. Most importantly, when we were comparing Bigcommerce quote systems, the folks at Freshclicks were extremely helpful in working with some specific customizations we had on our product detail page. They have excellent customer service and a nimble development team.

eri...com

May 30, 2019  on Bigcommerce

Fantastic! - Quotes by FreshClick fills perhaps the biggest void of the BigCommerce platform, the ability to send someone a quote. It allows businesses to offer better pricing on a case-by-case basis with detailed quote tracking. Another big "plus" is that it quotes can be generated without supporting inventory, allowing businesses to better secure accounts and plan production and inventory needs.

BarKochba Botach

Apr 11, 2019  on Bigcommerce

The BEST quote system for a Bigcommerce - Exactly what we were looking for, after having issues with other quote systems we finally found Quote System by freshcliks. This system save us a lot of time sending out quotes, it makes it much easier and faster for customer to build a shopping list and request a quote. NOW with the NEW abandon cart featured, we are able to convert lost sales into new orders and happy customers by been able to offer special discounts based on what the customer was looking for. A great team to work with, easy to talk to and fast response time. Keep up the good work!

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