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Customer reviews: B2B Ninja Quote Request & Management

Develop by Elite

Reviews (49)

Overall rating
4.7

What Merchants Think

Merchants generally have a positive view of "B2B Ninja Quote Request & Management," praising its features designed to streamline the quotation process for BigCommerce stores. The app is regarded as an effective tool that simplifies workflow, reduces manual effort, and enhances customer interaction through automated and professional quotation management. However, some concerns have been raised about recent support quality and development challenges following the BigCommerce acquisition.

Key Strengths

  • Streamlined quoting process, saving significant time
  • Professional and customizable quote presentations
  • Strong integration with BigCommerce, enhancing workflow
  • Responsive and supportive customer service team
  • Easy setup and intuitive interface

Common Concerns

  • Issues with bot invasions and lack of captcha integration
  • Perception of stalled development post-BigCommerce acquisition
  • High cost compared to similar solutions
  • Complexity and customization needs for some features
  • Lack of immediate customer support responsiveness cited by some users

Final Thoughts

"B2B Ninja Quote Request & Management" is a valuable app for businesses seeking efficient quoting solutions on BigCommerce. Its ease of use, professional output, and integration capabilities make it a favored choice among users, despite some concerns regarding cost, support, and development. For merchants who prioritize time-saving and robust functionality in their quoting processes, this app is a recommended choice.

rus...com

Nov 09, 2020  on Bigcommerce

Great App and Service - Quote Ninja has truly been a great addition to our website. The setup was fast and easy and the latest updates to the app have made it even easier to use. Also, our conversation rate has increased substantially since we are able to create and send quotes so quickly.The best part of the Quote Ninja app has been the superior customer support. Any time we have had a question or wanted to add a feature, they have responded right away and taken care of us quickly.I would highly recommend this app for anyone who wants the ability to send or allow their customers to request product quotes .

inf...com

Oct 02, 2020  on Bigcommerce

GREAT Asset & Customer Service - "In just two weeks, Quote Ninja has proved a huge asset. We couldn’t live without it now.John and Micah’s support service is bar none.”~Michele SummerallFounder & Creative Directorgetpoms.com

mik...com

Sep 22, 2020  on Bigcommerce

Quote Ninja is a must have for B2B Stores - Easy to install and Manage. Great response from customers. In 4 months Quote Ninja has definitely increased our conversion rate and average order size. Great people to work with.

ben...com

May 13, 2020  on Bigcommerce

Excellent App with Great Continued Support - We switched to QuoteNinja from Quotewerks for better integration with bigcommerce and have been completely blown away. It makes getting orders through quotes much easier and requires less time from our sales staff. The dashboard is also much easier to use than other apps we have used in the past.The support for this app has been impeccable, any issue that we have run into (usually very minor) has been corrected or explained by the team almost immediately. I would certainly recommend this app as a benefit for the sales staff and your customers.

cur...net

Apr 28, 2020  on Bigcommerce

Quote Ninja - Excellent App- Awesome Support -Very Highly Recommend - We have used Quote Ninja for over 3 years now. Very Powerful Quote Platform. Support is over the top. Quote Ninja has changed the way we do business. Most of our customer require quote before purchasing, Quote Ninja makes this very seamless. So pleased... HIGHLY RECOMMEND!!!!!!

dor...com

Apr 10, 2020  on Bigcommerce

Flexible & Powerful, like a Ninja - Buying custom wheels & tires for a vehicle can be a tricky process. Often times customers want to choose a setup that is not Original Equipment, so there are questions about vehicle fitment.The Quote Ninja plug in is the perfect tool to enable a customer to load up a few options, add some notes about their vehicle and send over the quote. Our fitment specialists can then reply or call with the actual items that will work with their vehicle to facilitate the sale. The Quote Ninja setup was seamless and the configuration worked great for our team. The CTAs on the website are user friendly and help at the key areas of the purchase funnel. This tool is highly recommended for any bigger ticket items or a type of sale where the user is not 100% sure if the product would fit their particular use. 5 stars!

mik....us

Feb 25, 2020  on Bigcommerce

Excellent Product - Awesome Support - John & Micah are a pleasure to work with. They've created an excellent quoting app for Bigcommerce that is backed up with amazing customer support. I would recommend the Quote Ninja app to anyone who needs quoting functionality for their BC store.

con...com

Jan 16, 2020  on Bigcommerce

Couldn't ask for better support - John from Quote Ninja is an incredible entrepreneur and his team has created a great product. He provides fantastic support and truly cares about your needs and how he can make Quote Ninja best work for you. If you are looking for a quote app to integrate with your BigCommerce site, this is an amazing solution.

ver...com

Jan 08, 2020  on Bigcommerce

Quote Ninja Review - We are very happy with the Quote Ninja App it has helped my sales force quote products quickly and allows our customers and prospects to see images and reference personal notes per quote or per item. Nice Job Quote Ninja!!

inf...com

Dec 17, 2019  on Bigcommerce

Best App On BC - Quote Ninja has been by far my favorite app on BigCommerce. This app has been essential for us and our new website. The software is extremely easy to use and our salesmen love the features it offers. Customers can easily see their quotes and purchase items directly through their cart at the discounted prices. The quote feature even gives you the ability to see which quotes have opened, ordered, or not opened at all so you know which customers to follow up with. When we have had small issues or questions, I can easily pick up the phone and talk to John. John continues to provide the best support and provides answers to questions immediately. The customer service aspect has been outstanding. This app is definitely one that we would reccommend

rac...com

Dec 10, 2019  on Bigcommerce

Exceptional Product & Service - QuoteNinja ha quickly become one of those "can't do without apps" for our business!! We've saved so much time with quote follow-ups because of the proceed to checkout button in the customer email - and it brings in the quoted price directly to the cart. We've seen quotes convert to sale moments after hitting "send quote". Our overall sales are up due to the ease and security of being able to place a custom quoted order online and our customer feedback has been strong. John has been incredibly responsive and extremely helpful in tailoring the functions of the app to meet our B2B needs. John and his team have a way of making you feel like your customers are their very own and their willingness to go above and beyond is outstanding. We are very pleased with QuoteNinja and recommend any BC users to strongly consider adding this app. A refreshing partnership that we look forward to enjoying for years to come!

mgm...com

Dec 02, 2019  on Bigcommerce

Great product, excellent support - QuoteNinja provided a great quote experience for both of our customers and our sales staff. The result is more qualified leads coming in, and less time for us to close those deals. Highly recommended for any store with many customized products or ordering in bulk! To sweeten the deal, the support team has an amazing response time, and handle all of our requests and issues with attention and care. Go for QuoteNinja, you won't regret it.

noo...com

Nov 07, 2019  on Bigcommerce

Excellent Product - This app has done so much for our business in a short time. We used to spend hours by email and phone creating quotes and custom orders for our customers. With Quote Ninja they are able to do it quickly and easily themselves. The user experience is great and a good percentage of them go ahead and pay online too, which means more money upfront for us! John has been amazing in helping us tailor the product for our business needs. He is always responsive and the turnaround on product updates and fixes is outstanding.

sal...com

Oct 22, 2019  on Bigcommerce

Phenomenal - What a great experience! We had tried other services offering a quote system. John was incredible in helping us install and customize the app. Thank you! Thank you! If I could give it 10 stars I would. For starters he helped us customize the look exactly the way we wanted it. Then he made sure that it worked. and finally, any time that we need to update or add to our website, he gave us the tools to do it. However, he is always easy to reach and ready to help. That's the most important part of customer service.

sal...com

Aug 09, 2019  on Bigcommerce

Great App, Amazing Client Services - We recently began using Quote Ninja to replace multiple processes for accepting and responding to quotes (email, etc). Our previous methods gave us the ability to accept and respond, but our conversion rate on responses was low. Quote Ninja gives us the ability to accept quote requests, respond to them, and gives the customer the ability to execute the quote and directly order from the quote. Beyond the features of the app, their client services is amazing. John went above and beyond to get the app up and running for our site. They made many enhancements and optimizations to our installation and configuration to improve the functionality specific to our site. I can't say enough about how awesome they are and how great this app has been. I am just sorry it took me this long to start using it. I am very pleased with this and recommend any BC users to strongly consider adding this app. It is well worth the money spent.

web...com

Jul 18, 2019  on Bigcommerce

Great for B2B and Excellent Support - We started using QN as a way to divert customers from building carts, using them as "Quote" to get approvals and then abandoning the cart. Adding this app provides a value add service for our B2B customers and a very nice, simple way to produce elegant quotes. The QN team is beyond helpful and extremely quick to respond.

bar...com

Jul 11, 2019  on Bigcommerce

Great product and service - Quote Ninja app has been a real efficiency boost for our inside sales team. Previously they had been receiving RFQ's via email, which was tedious and time intensive to process. QN has saved time for both customers and the sales team. Additionally, the support at QN has been great.

sal...com

Jun 19, 2019  on Bigcommerce

Perfect Fit For our Operations! - Quote Ninja has improved our daily business operations significantly, mostly through time savings. We have seen almost a complete adoption of the tool since integrating it with our storefront. The interface is so easy to use and allows our team to seamlessly handle inbound quotes and quickly turn them around to our customers. We haven't experience a single technical issue or bug, whatsoever. Impeccable support from the team during setup and has continued to provide an ultimate level of service with configurations on custom elements, as well as educate us further on the tool's use. This app would check the box for any BigCommerce storefront looking to modernize and optimize their quoting process!

pet...com

Jun 06, 2019  on Bigcommerce

Simple and Efficient - We've looked for something like this for years. We used to send out quotes using StoneEdge and not only did it take forever to create, but the email customers received looked very "old fashioned" and had to Checkout button or Call to Action.With Quote Ninja, our sales staff can create quotes in seconds and the email that is sent out looks really good with pictures, links to each product as well as a Checkout button. We needed help setting up a couple of custom things for our website and John responded to our Live Chat within a couple of minutes and made the changes required instantly. After about 2 weeks of using it, we've already sent out and received orders for 12-15 quotes.

sea....nz

Feb 07, 2019  on Bigcommerce

Handy tool for B2B - Handy functionality for BigCommerce - ability for clients to create quotes and then convert these to firm orders through the quoting tool is very handy. Also like the ability to edit and customise quotes and prices in a way that BigCommerce doesn't do natively.

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