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Customer reviews: B2B Ninja Quote Request & Management

Develop by Elite
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Reviews (49)

Overall rating
4.7

What Merchants Think

Merchants generally have a positive view of "B2B Ninja Quote Request & Management," praising its features designed to streamline the quotation process for BigCommerce stores. The app is regarded as an effective tool that simplifies workflow, reduces manual effort, and enhances customer interaction through automated and professional quotation management. However, some concerns have been raised about recent support quality and development challenges following the BigCommerce acquisition.

Key Strengths

  • Streamlined quoting process, saving significant time
  • Professional and customizable quote presentations
  • Strong integration with BigCommerce, enhancing workflow
  • Responsive and supportive customer service team
  • Easy setup and intuitive interface

Common Concerns

  • Issues with bot invasions and lack of captcha integration
  • Perception of stalled development post-BigCommerce acquisition
  • High cost compared to similar solutions
  • Complexity and customization needs for some features
  • Lack of immediate customer support responsiveness cited by some users

Final Thoughts

"B2B Ninja Quote Request & Management" is a valuable app for businesses seeking efficient quoting solutions on BigCommerce. Its ease of use, professional output, and integration capabilities make it a favored choice among users, despite some concerns regarding cost, support, and development. For merchants who prioritize time-saving and robust functionality in their quoting processes, this app is a recommended choice.

dav...com

Feb 13, 2025  on Bigcommerce

Bot Problem - After using B2B Quote Ninja for many years we have now encountered an ongoing malicious BOT invasion. B2B QN has no capacity to intergrate a Captcha to prevent this. Big Commerce has zero knowledge and seems to not care. Originally we could speak to the app developer who was so hands on. when we had questions or concerns. That is now gone and we are now dealing with these fake quote requests. We really need BC to wake up here.

ben...com

Mar 20, 2023  on Bigcommerce

Learning curve - This app seems incredible but there is clearly a learning curve with it. I am sure everyone's needs are going to be unique as our are but all of our needs were going to require custom coding. We don't want every product to have the quote button (which feels like a common scenario) and we need a file upload with the quote again with custom coding to accomplish. Lastly we use the multistorefront and again we will need some developer work to make this work as the plug and play app doesn't support this out of the box. Also the monthly pricing advertised is monthly if you select payment annually not an actual monthly price.

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