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Customer reviews: AliExpress Dropshipping By Webkul

Develop by uvdesk.com

Reviews (26)

Overall rating
3.9

What Merchants Think

Merchants using "AliExpress Dropshipping By Webkul" seem to have a mixed experience. While many appreciate the prompt and effective customer service, especially from agents like Aishwarya and Vaibhav, opinions on the functionality of the app vary. Some users highlight seamless importing and a well-developed platform, while others express dissatisfaction with bugs and non-functional features.

Key Strengths

  • Excellent customer support, frequently praised for being responsive and helpful.
  • Efficient product importing feature that aids in quickly adding items to stores.
  • Flexible manual ordering system that allows customization and handling of transactions before final orders.
  • Comprehensive documentation and support resources available to users.

Common Concerns

  • Occurrence of bugs such as missing import buttons or non-functional ordering features.
  • Frustration with the time-consuming process of importing products individually.
  • Issues with app functionality leading to error messages or lack of visible icons.
  • Lack of direct customer service channels, requiring support tickets for issue resolution.

Final Thoughts

Overall, "AliExpress Dropshipping By Webkul" serves as a useful tool for merchants engaged in dropshipping, particularly for those seeking an alternative to Shopify's Oberlo. Despite some technical hurdles reported by users, the app's robust support team often mitigates these issues, providing quick solutions to ensure smooth operations. This app is recommended for those who prioritize customer support and are willing to navigate occasional technical setbacks.

sho...com

Aug 12, 2023  on Bigcommerce

not showing icon on aliexpress - time wrost app. not downlaod this app. please remove this app from this bigcommerce website.

swe...com

Aug 11, 2023  on Bigcommerce

Only import works - Only import products works. The ordering portion and other parts doesnt work. When I contacted support about ordering not working, they said wait to the next order to see if works, like the current order didnt matter if it worked or not. I told support, I couldnt wait for them to debug it because the order needs to be dealt with as quickly as possible but I could create a dummy order. When I told support that, support disappeared and didnt respond. If you get this app, just know, that only import products seems to work and support will try to not to fix the issue and you have to import one product at a time which is a major time consuming process!!!

bri...com

Apr 20, 2023  on Bigcommerce

A lot of bugs - The importation of product is a little off. now I can not import them because the import button is not visible. The most terrible support I came across ever!!!

the...com

Jan 11, 2023  on Bigcommerce

Support - Vaibhav was in touch within 24 hours and provided excellent support which took him 10 minutes to resolve. I'll certainly recommend Webkul's customer service in the future

sal...com

Nov 11, 2022  on Bigcommerce

Vaibhav Mishra at Webkul - Thank you very much for your help Vaibhav Mishra at Webkul with the product issues. It was so fast and helpful!!

sup...com

Oct 28, 2022  on Bigcommerce

It's works perfectly. - I've been using this app for a few months and haven't had any problems. It adds the product to your store in a few seconds. It's works perfectly. I advise.

ann...com

Sep 06, 2022  on Bigcommerce

Best customer service - Best customer service!I am blown away by the personal experience I had with this app's support team. No question has been too hard for them to answer and no problem has been impossible for them to fix!I am chronically ill so it is very hard to set times and appointments. Webkul was patient and understanding to my situation and have been nothing but encouraging and helpful. Because of Webkul, I get to import my products with ease knowing support is a click away! Thank you, Aishwarya!

lit...com

Jan 11, 2022  on Bigcommerce

Ali Express Import App and Support - Vaibhav was super helpful. I was having issues with the dropshipping import feature and Vaibhav was able to walk me thru the steps needed to fix the issue and he then gave me links to information to guide me going forward. He did an outstanding job! As for the app itself, it works fine. Once an order comes in I simply go to my dashboard and select purchace product, this takes me to AliExpress and the product that was ordered. I place the order and it is completed. No hassle. I like that it is a manual ordering system as I can wait until the payment from the buyer is completed before ordering the item from AliExpress. Sometimes the item they order needs to be shipped to me first for personalization and I can change the shipping address before I place the order. This is a great app and offers outstanding customer service!

mac...com

Sep 14, 2021  on Bigcommerce

Great support and easy to use app - Great app for when you're starting out, especially if you have direct support from the team. Aishwarya was very helpful and fast at following up with the issues I was having when I was struggling to get responses initially.

aar...com

Aug 13, 2021  on Bigcommerce

Wonderful App and Customer Service. - The Chrome App Feature is A Big Plus, because of the Variant Upload Options that Allow your to Custom Taylor Each Upload. The Wide and Extensive Product Range is A Big Hit as Well. Aishwarya, my Agent Who Handled My Case was Prompt, Highly Professional, Enthusiastic and Very Well Spoken. 10/10.

sal...com

Aug 12, 2021  on Bigcommerce

Works without a flaw - You can install this app and import products from Aliexpress within 5 minutes. This app is written and developed with skill. I appreciate the developers because this is an alternative to Oberlo (which requires Shopify). I didn't want to use Shopify but I needed Aliexpress import function. Great app and great documentation. Something we take for granted; but as a developer this is highly regarded. Aishwarya at customer support is great, too!

sha...com

Apr 22, 2021  on Bigcommerce

great customer support - I had an issue with payment with the aliexpress dropshipping by webkul app so i contacted the customer support.. The lady was patient till all my issues were settled.. well done!!!

que...com

Nov 10, 2020  on Bigcommerce

Great App - This company is simply THE Best company I've experienced thus far on Bigcommerce. They are quick to response and they stay on top of ALL their work. This Dropshipping (Aliexpress) app is a MUST HAVE whether you are dropshipping or simply selling products on your website. I truly do appreciated Aishwarya, she always respond to my tickets as quickly as possible, and always resolve my problems, which is not problems about app performance the issue was in my end, I'll give her a 10. This app is awesome. I mean, it works very well with Aliexpress. I am very pleased with it. Thanks a million guys. Always;Rejea Fashions

aur...com

May 11, 2020  on Bigcommerce

Good Dropship - Pretty good product for the price, the only setback is there is no direct customer service to speak to when having a problem , every issue requires a Support ticket, which can be frustrating if you need immediate resolve on small matters. However the support team does make several attempts to help you.

sup...com

Sep 12, 2019  on Bigcommerce

Works Very Well - This app is really amazing and works very well for importing products into bigcommerce. Support is really fast to response. Highly recommended.

ric...com

Jul 25, 2019  on Bigcommerce

Udating App/And EXCELLENT EXCELLENT Customer Service - This company is simply THE Best company I've experienced thus far on Bigcommerce. They are quick to response and they stay on top of ALL their work. This Dropshipping (Aliexpress) app is a MUST HAVE whether you are dropshipping or simply selling products on your website. I trull truly do appreciate this app. I mean, it works seamlessly with Aliexpress. Great app guys. Very pleased with it. Thanks a million guys. RegardsRiccardo

gpt...com

Mar 07, 2019  on Bigcommerce

Fantastic Application - We installed an AliExpress app from webkul, and faced difficulty during installation, but when we contacted the Webkul support we received a very quick response and problem was fixed, I found them extremely cooperative and concnerned about our problem. Well worth the investment and more. Works like magic. For all of you who are interested in starting within dropshipping, this is a must.

bre...com

Mar 06, 2019  on Bigcommerce

DOESNT WORK - WHEN I CLICK SAVE AFTER ENTERING ALL INFO IN THAT I WAS DIRECTED TO I GET A ERROR MESSAGE OF 500 SAYS PAGE CAN NOT BE FOUND ONLY OPTION IT GIVES ME IS TO GO BACK. IT WILL NOT TRANSFER PRODUCTS TELLS ME TO UPDATE AUTHENTICATION DATA ON ALIEXPRESS PAGE BUT WHEN I COPY AND PASTE THE URL AND TOKEN IT SAYS I MUST SAVE THE INFO FIRST BUT I CANT DUE TO THE PAGE GIVES ME A ERROR WHEN I CLICK ON SAVE

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