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Customer reviews: Address Validator by RoboTurk

Reviews (14)

Overall rating
4.8

What Merchants Think

Overall, merchants have expressed positive feedback about "Address Validator by RoboTurk". The app is praised for its ease of installation, user-friendly interface, and exceptional customer support. Many users find it to be an essential tool for verifying customer addresses and eliminating address-related errors, thereby saving costs on shipping corrections and enhancing customer satisfaction.

Key Strengths

  • Easy and quick installation with a user-friendly interface.
  • Excellent customer support with responsive and helpful assistance.
  • Effective at reducing address errors, saving time and costs associated with address correction fees.
  • Customization options available to better match store themes.
  • Integrates well with Google Address Autofill and helps ensure valid shipping addresses.
  • Flexible options such as blocking P.O. boxes and validating addresses through USPS.

Common Concerns

  • Address Validator does not flag missing suite or apartment numbers when there’s text in the company name field.
  • Some merchants experienced temporary issues following platform updates, though support was promptly available.
  • Issues have been noted with particular platform updates affecting functionality, requiring developer intervention.

Final Thoughts

"Address Validator by RoboTurk" has been well-received by merchants who appreciate its practicality and the robust support team behind it. While there are few technical improvements that could enhance the app further, its efficacy in improving the accuracy of e-commerce order processing makes it a valuable tool for businesses aiming to streamline their shipping operations.

nat...com

Apr 19, 2023  on Bigcommerce

Fantastic Support and Product - App was super easy to install. Interface is very user friendly to set up. Had one technical issue and support was very responsive and their dev team had a solution hours after my request.

inf...com

Feb 22, 2023  on Bigcommerce

Great app, great support. - We needed an app to block P.O boxes and this does just that and more. Also when we had done an update with our checkout page and the app stop working support was great and we figured out the problem.

hel....au

Aug 08, 2022  on Bigcommerce

Great Service - App is efficient and provides great UX. Wonderful service and amazing team to deal with.

sal...com

Feb 09, 2022  on Bigcommerce

Easy setup and great support - This is exactly what we needed. Something to verify addresses after being autofilled by Google. I set it up in under an hour and the support has been top shelf. Give it a whirl!

ber...com

Jan 10, 2022  on Bigcommerce

Great customer support -

jen...org

Jan 06, 2022  on Bigcommerce

Great Service - The app worked great until a Big Commerce update caused an issue. BUT the service as so timely and friendly that I have no complaint! Many apps take your money and leave you to work things out on your own. Not RoboTurk. I'm impressed!

mme...com

May 17, 2021  on Bigcommerce

Works Perfectly - Super easy to set up and great customer support.

mik...com

Nov 15, 2019  on Bigcommerce

Works Great - Used Support to Get Setup - Had to contact support to get setup, but once I did everything worked great. Really appreciate Wilson's help!

joe...com

Nov 06, 2019  on Bigcommerce

Much Needed App - This is such an amazing app. It works beautifully and is very easy to customize. We spend a lot of money in address correction fees, which this will now help mitigate. It will also improve our customer service and customer experience. We use this in combo with google address autofill.

art...com

Jul 23, 2019  on Bigcommerce

Excellent App, Excellent Service - Not only has the app significantly reduced address errors, it has saved our team countless hours. This app empowers us to better serve our customers, at a cost that is more than worth it.Onboarding was simple, follow-up from the RoboTurk team was fantastic. This app is highly recommended to anyone looking to minimize avoidable time-sinks with e-commerce fulfillment.

con...com

Jul 19, 2019  on Bigcommerce

Great App - stand-alone or add-on to Google Address too - Great Customer service too.I actually solicited this app to come to Big Commerce due to their excellent reviews on other platforms and not being happy with other apps I tried with BC partners. They were already looking into it. I am so glad I did that and they let me know their app was ready to roll. I also use Google Address but that just gives suggestions based an addresses found in Google, it does not validate it for shippers. Many addresses in Google do not interpret to a valid shipping addresses. This app checks if an apartment/suite # should have been included, it gives the customer the option of accepting the the suggested address, keeping their original entry or editing the address. You can specify to accept or not accept PO addresses , to validate using the USPS database, you can use the default error message seen by the customer or create your own error message. You can even have it send you emails when customers over-ride etc so you know there may be an address issue AND if you want it can automatically send an email to the customer asking that they re-verify their address if the customer over-rides the suggestion. You can even change the background of the dialog boxes to match your theme better. Note: they have been very patient as I had customization done to my checkout via a developer and it required uninstalling their app multiple times to verify their app was not the issue (it never was their app - it was BC changes etc). Wilson stayed in touch and was always there to answer questions if needed. This is exactly what I had been looking and I am so glad they chose to create an app for Big Commerce.

chu...com

May 06, 2019  on Bigcommerce

Address Validator app is already saving me time and troubles. - The performance of this app and the onboarding support/follow-up is excellent. I use it in combination with the Google Address Validator and no longer end up calling customers to get their suite/apt. numbers for USPS labels I'm trying to print. Highly recommend!

Wilson Lee

May 01, 2019  on Bigcommerce

Reduction in address related delays! - Perfect compliment to the Google Autocomplete feature. Address Validator verifies customer inputs to ensure the address is deliverable (ie no missing apt/suite #s and valid house #) while the autocomplete feature speeds up the checkout process. Huge time saver!

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