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Customer reviews: Address Validator by RoboTurk

Reviews (14)

Overall rating
4.8

What Merchants Think

Overall, merchants have expressed positive feedback about "Address Validator by RoboTurk". The app is praised for its ease of installation, user-friendly interface, and exceptional customer support. Many users find it to be an essential tool for verifying customer addresses and eliminating address-related errors, thereby saving costs on shipping corrections and enhancing customer satisfaction.

Key Strengths

  • Easy and quick installation with a user-friendly interface.
  • Excellent customer support with responsive and helpful assistance.
  • Effective at reducing address errors, saving time and costs associated with address correction fees.
  • Customization options available to better match store themes.
  • Integrates well with Google Address Autofill and helps ensure valid shipping addresses.
  • Flexible options such as blocking P.O. boxes and validating addresses through USPS.

Common Concerns

  • Address Validator does not flag missing suite or apartment numbers when there’s text in the company name field.
  • Some merchants experienced temporary issues following platform updates, though support was promptly available.
  • Issues have been noted with particular platform updates affecting functionality, requiring developer intervention.

Final Thoughts

"Address Validator by RoboTurk" has been well-received by merchants who appreciate its practicality and the robust support team behind it. While there are few technical improvements that could enhance the app further, its efficacy in improving the accuracy of e-commerce order processing makes it a valuable tool for businesses aiming to streamline their shipping operations.

adm...com

Apr 29, 2023  on Bigcommerce

Big glitch will cost you $ - This has a lot of good features. The interface is pretty easy to work with. The main issue we have with the app is that it does not flag an address that is missing a Suite #, Unit #, Apt # if there is text in the company name field of the shipping address. So, that means that when customers do not provide that part of the address, Address Validator doesn't do anything to alert. The carriers then do an address correction, and we get charged a steep fee each time. I've spoken with the app developer, and they have confirmed this is the case, but aren't willing to fix it at this point. They say they will consider putting it on their roadmap for future updates. So, if you don't mind emptying your pockets for address correction fees, then this app may be just what you need.

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