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Customer reviews: Form Builder & Payments

Develop by POWR

The Wix Form Builder & Payments app simplifies form creation and payment processing for Wix users. This review covers its features, pricing, and real customer feedback to help you determine if it’s the right tool for your website needs.

Reviews (5,663)

Overall rating
4.6

What Merchants Think

Overall, merchants find the "Form Builder & Payments" app to be a valuable tool for their needs, appreciating its efficiency, ease of use, and support quality. While there are some areas that require improvements, most users are satisfied with the app's functionality and the assistance provided by its support team.

Key Strengths

  • Effective in simplifying client interactions.
  • Reliable and versatile for various website needs.
  • Excellent customer support praised for its efficiency and helpfulness.
  • Smooth usability and setup process.

Common Concerns

  • Occurrences of technical glitches and slow performance.
  • Difficulties with password recognition and reset functionalities.
  • Support team responsiveness can be inconsistent.

Final Thoughts

The "Form Builder & Payments" app is generally well-received for its functional capabilities and supportive customer service, making it a strong choice for merchants. However, addressing some of the common technical issues could enhance the overall user experience even further.

Thirtyfourapparel

Jun 25, 2025  on Wix

The app is great, but the support is the real rock star!This app works great and allows us to collect the info we need. The best part is by far the support. Every time I have a question Luiz is there to help!

Davidgnarciso

Jun 23, 2025  on Wix

Easy to use and packed with features!This form builder has been a game-changer for my site. It’s super easy to set up, fully customizable, and works flawlessly. I love how professional the forms look and how smoothly they integrate...

Creerii

Jun 23, 2025  on Wix

A Must-Have Tool for Any Wix User"Extremely versatile and helpful across multiple functions, highly recommended."

Thegreenhivekitchen

Jun 23, 2025  on Wix

New user... transferring an existing businessThe support team have been super helpful assisting me gain access to an existing account as a new business owner.

Info653032

Jun 18, 2025  on Wix

POWR AppWe have used the POWR app for years and is really easy to to use. Service response is very quick and friendly.

Mardilofaso

Jun 18, 2025  on Wix

I like it.It was easy to customize and looks very professional.

Hsqmomo

Jun 02, 2025  on Wix

Great experienceIt’s easy to customize and use, and the customer service is attentive and patient. It is easy to customize the invoice and receipt.

Campconiferwebsite

May 26, 2025  on Wix

WiX support response was terrificI experienced a frustrating glitch and submitted a ticket to the WiX support team and received a very quick response and resolution to my problem, so they get five stars!

Campconiferwebsite

May 26, 2025  on Wix

POWR support response was terrificI experienced a frustrating glitch and submitted a ticket to the POWR support team and received a very quick response and resolution to my problem, so they get five stars!

Drljohnson4

May 21, 2025  on Wix

Highly recommend the set of POWR apps.The best thing about this company and their apps is their customer service. These folks, especially Arlyne who I dealt with, really go the extra mile to understand and resolve whatever challenge...

Brittcrawford

May 11, 2025  on Wix

Email ResponsesI would make the form responses I get on email a little better. The way it comes through just has too much on there. I would like it to...

Lindsaysilveus

Apr 08, 2025  on Wix

Still learning, but so far so goodI appreciate that the app seems to be user friendly. I am taking over for someone who already had it set up, but so far, it seems user friendly. And I appreciate that...

Jfreemaninsurance

Mar 31, 2025  on Wix

Fabulously easy setupGreat setup steps. I didn't finalize as only needed a budget for ads, etc. However, looking to get on board soonest.

Chiefbrooks400

Mar 21, 2025  on Wix

Save your time and money. This thing does not work. You need a form that actually works, this is not it. They take your payment, but after that, the system fails to function as designed. It locks you out of settings and is...

Chiefbrooks400

Mar 21, 2025  on Wix

This owner is a liar. I am shocked by his response and accusations!! These people are oversea fraudsUPDATE TO YOUR REPLY: It’s absolutely mind-boggling that this company is accusing me of ignoring their instructions when, in fact, I was following their requests exactly as they stated. I removed the forms...

Tiliabotanicals

Mar 18, 2025  on Wix

Good app, great serviceThis app works well and is fairly easy to use. Where this company excels is in the customer service. I contacted them about a problem and they replied within an hour with a...

Kerryjf

Mar 17, 2025  on Wix

Customer supportWhile Mithsou was not able to solve my issue, they were quick and helpful. Thanks

Efifi3

Mar 04, 2025  on Wix

AverageSad Wix does not provide this functionality. Not easy to use - no submission date for the email template - why? The others are there? Payment screen is TOOOO TINY - why is...

Efifi3

Mar 04, 2025  on Wix

greatSad Wix does not provide this functionality. I had some issues with this product and POWR addressed it immediately - such amazing service thanks

Ricodesadmin

Feb 22, 2025  on Wix

I got 400 Bad Request, and login problem to powr dashboard via Wix. What an UI, please improve. And the API, connection is not stable. I got 400 Bad Request after while. After upgrading! Only come to know Google Sheet is not working. (Link failed)

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