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Customer reviews: Easy Polls & Surveys

Develop by POWR
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Reviews (753)

Overall rating
4.4

What Merchants Think

The general consensus among merchants is that "Easy Polls & Surveys" offers a mixed experience. While some users appreciate its integration with WIX and commend the excellent customer service, others express dissatisfaction with technical issues, limitations in the free version, and problems with usability.

Key Strengths

  • Easy integration with WIX allowing surveys and polls to blend in naturally.
  • Highly versatile with sufficient setup options for various types of surveys.
  • Responsive and helpful customer support, particularly praising individual representatives like Luiz Campos and Luis.

Common Concerns

  • Technical glitches such as inability to edit and recurring login loops.
  • Issues with upgrading to the Pro version and related user restrictions.
  • Surveys and analytics disappearing after each month.
  • Limited functionality in the free version, pushing users towards a paid option.

Final Thoughts

"Easy Polls & Surveys" presents a compelling package for users looking for an affordable and integrated solution on WIX. However, some persistent technical issues and a restrictive free version suggest that users may experience challenges, underscoring the importance of reliable customer support in enhancing user satisfaction.

Forpupteam

Feb 19, 2025  on Wix

Worst Customer service I have ever come acrossWhen it works , it works well but God forbid if there is a problem, do not expect customer care to help you at all. I have been a paid user but they dont...

Nicolobe24

Feb 18, 2025  on Wix

A little tricky to set up integrations, but great customer service!I use Safari mostly, and it seems to cause issues with many of the integrations. Luckily switching to Chrome fixes most of it. The customer service was great since Irina always tried her...

Audiobookspecialist

Feb 13, 2025  on Wix

Not workingInstalled a paid version on site. Won't let me edit the window, just keeps looping back to sign in and nothing happens. Finally had to delete it as it was sitting on my...

Audiobookspecialist

Feb 13, 2025  on Wix

BewareUPDATE; refuses to refund the pro version we paid for and sent me another of his customers private data by mistake, Installed a paid version on site. Won't let me edit the window,...

M00377

Jan 28, 2025  on Wix

Versatile, aesthetic and affordable choiceThis plugin is easy to use and has enough setup options necessary to start almost any type of surveys. It is integrated well with WIX, which means surveys/polls I created blend in naturally...

Robmbell8

Jan 19, 2025  on Wix

I liked the installation. Haven't used it just yet.The support from powr was excellent. Luis was lightening fast and everything he told me was clear... and worked!

Designbiscuit

Jan 10, 2025  on Wix

They need to add more to the free version before you purchase.I have spent weeks trying to find a survey app that works in wix. Have not found one yet. This app seems to work but needs to have the ability to add a...

Lynndeehamilton

Dec 04, 2024  on Wix

Excellent Customer Service in ChatI had the most helpful person help me in the chat. Luiz Campos was friendly, efficient and went above and beyond to help me fix my issues. Thank you!

Atlanterhave0

Oct 27, 2024  on Wix

Did not quite fit our needs I discovered the app was not what we needed and had some trouble cancelling it. A good support from powr helped me solve the issue.

Gocdl9

Oct 08, 2024  on Wix

Surveys disappear after the month ends You don't have access to your previous month's analytics all your completed surveys delete after each month.

Mortenbrando

Sep 07, 2024  on Wix

Bad user experienceAfter upgrading twice to Pro the system still doesn't recognize it. Instead it limits my possibilities of adding elements to my survey to only 20! The support is missing. Very bad impression. Will...

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