What Merchants Think

The "Customer Comments" app receives mixed reviews from merchants. Many users appreciate its ease of use and the effective support provided by the team, which enhances the app's functionality for collecting customer feedback. However, some merchants have experienced issues, such as disappearing reviews and problems with the visibility of reviews.

Key Strengths

• Highly responsive and effective customer support.
• App is praised for being straightforward and easy to use.
• Efficient at collecting and displaying customer feedback.

Common Concerns

• Reviews are reportedly being removed after changes to the website.
• Some users experience issues with reviews not displaying correctly on the website editor, making it difficult to manage them.
• The app can suddenly stop working without warning or apparent cause.

Final Thoughts

Overall, the "Customer Comments" app is useful for merchants looking to gather customer feedback conveniently. While it is praised for its ease of use and excellent support, some persistent technical issues can hinder the user experience. Addressing these concerns could significantly enhance its reliability and user satisfaction.