The "Customer Comments" app receives mixed reviews from merchants. Many users appreciate its ease of use and the effective support provided by the team, which enhances the app's functionality for collecting customer feedback. However, some merchants have experienced issues, such as disappearing reviews and problems with the visibility of reviews.
Overall, the "Customer Comments" app is useful for merchants looking to gather customer feedback conveniently. While it is praised for its ease of use and excellent support, some persistent technical issues can hinder the user experience. Addressing these concerns could significantly enhance its reliability and user satisfaction.