Neuwark

About Neuwark

Launched Jan 17, 2025

Introduction Video

Description

Autonomous AI customer support agent with human in the loop

Neuwark enables you to create autonomous AI agents with human-in-the-loop capabilities, trained on your enterprise data. These agents can think, act, and engage with customers seamlessly across your website, WhatsApp, Telegram, Facebook, and Instagram.

Neuwark Key Features

✅ Real-Time Chat with Human-in-the-Loop: Maintain oversight and ensure quality responses at all times.
✅ Customizable AI Agents: Fine-tune your agents with advanced settings like Cutoff Score , Top K , Chunk Size , and Chunk Overlap and Adjust prompts to optimize agent performance and deliver highly accurate, context-aware answers.
✅ Team-Friendly: Work with your team to train, communicate with customers and manage agents effortlessly.
✅ Responses with References: Deliver reliable, transparent, and credible answers.
✅ Built-in Observability: Monitor agent's working process in real-time.

Neuwark Use Cases

Customer Support
Employee Productivity
Knowledge Management

Pros

Autonomous AI functionality reduces the need for constant human intervention.
Human-in-the-loop feature ensures better accuracy and quality control.
Integration with multiple platforms such as website, WhatsApp, Telegram, Facebook, and Instagram enhances customer engagement.
Customization based on enterprise data allows for tailored customer support.
Seamless communication with customers across various platforms.

Cons

Potential dependency on AI may lead to a lack of human touch in customer service.
Requires accurate and comprehensive enterprise data for optimal performance.
Initial setup and training for AI agents might be complex and time-consuming.
Integration issues could arise with existing customer support systems.
Privacy concerns regarding the use of enterprise data.