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Lorikeet

Free App

The most powerful customer support AI for fintechs, healthtechs and other complex businesses

Ai-driven support
Complex issue resolution
Scalable customer experience

About Lorikeet

Launched Jan 02, 2025

Categories

Email :

[email protected]

Industry :

Finance

Website Linkedin

Description

The most powerful customer support AI for fintechs, healthtechs and other complex businesses

Lorikeet is the only AI customer support that infinitely scales high CSAT customer experience. Unlike other AI solutions that simply deflect tickets with best guesses based on your help content and APIs, Lorikeet follows the same workflows as the rest of your support team so it can resolve complex issues at least as accurately — from custom handling of delayed orders to replacing compromised credit cards.
Lorikeet website

Lorikeet Key Features

  • Automates tier 2 / 3 support tickets
  • Highly customizable logic, escalation rules, brand voice
  • Deploy in your existing systems, via chat widget, or via SDK
  • Industry leading testing and simulation tooling

Lorikeet Use Cases

  • Fintech customer support
  • Healthtech customer support
  • Ecommcerce customer support

Pros

  • Scales customer support effectively, suitable for fintechs, healthtechs, and complex businesses.
  • Provides high CSAT (Customer Satisfaction) by accurately resolving complex issues.
  • Follows existing workflows, ensuring consistent and reliable support that aligns with current team processes.
  • Handles specific tasks like custom handling of delayed orders and replacing compromised credit cards.

Cons

  • May require integration and customization to fit specific company workflows and systems.
  • The initial setup could be complex for companies with less advanced technology infrastructure.
  • Potentially high costs associated with implementing an AI solution tailored for complex businesses.
  • For businesses without established workflows, finding alignment with Lorikeet might be challenging.

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