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SMS Order Notifications via Twilio logo

SMS Order Notifications via Twilio

$4.99

/ Month
Free plan available

"Send Ecwid order updates via Twilio SMS in real-time."

Real-time updates
Order status notifications
Custom sms messages

About SMS Order Notifications via Twilio

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Description

Send SMS notifications for any order payment or shipping status to customers

Send SMS notifications for any order payment or shipping status

Important note: this app provides connection to Twilio SMS services. To use it, make sure to choose a pricing option in Twilio based on your requirements: https://www.twilio.com/pricing

According to Frost & Sullivan, SMS messages have a 95% open rate and most are read within 5 seconds. This is three times better than email and is far more personalized.

This application will connect your Ecwid store with a Twilio service to send order SMS notifications to your customers when they specify a phone number in the checkout process. SMS notifications will be sent to their phones when there is a status update available about their order in your store.

Another great feature is that you can send a custom SMS to any phone number right from the application interface. It can be useful when you want to notify customer of any issues with the order or upcoming store promotions.

* The message text limit is 140 characters, more than 140 characters is sent as second message.

Pros

  • Facilitates real-time communication with customers through SMS.
  • SMS messages have a high open rate of 95% and are typically read within 5 seconds.
  • Helps keep customers informed about their order status.
  • Allows for personalized communication compared to email.
  • Ability to send custom SMS messages to any phone number directly from the application.
  • Useful for notifying customers about issues or promotions.

Cons

  • Requires a Twilio pricing plan, adding to business costs.
  • SMS message limit of 140 characters, which can split longer messages into multiple texts.

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