Compare Zigpoll Customer Surveys vs ZigZag Returns & Exchanges

Zigpoll Customer Surveys

Post-purchase & on-site surveys for attribution, NPS, & more

ZigZag Returns & Exchanges

Manage and automate returns, refunds, exchanges and get labels

Zigpoll Customer Surveys

Post-purchase & on-site surveys for attribution, NPS, & more

ZigZag Returns & Exchanges

Manage and automate returns, refunds, exchanges and get labels

Rating

384 Reviews

9.3

417 Reviews

9.1

Pricing

Try for Free More info

Features

Customizable forms
Shopify integration
Ai-driven analytics
No-code setup
Abandoned checkout recovery
Email and sms delivery
Multilingual surveys

Branded returns portal
One-click refunds
Custom notifications
Auto-generated labels
Upload own labels
Auto-create new orders
Management dashboard
Set return rules
Track return progress
Key insights

Screenshots

+ 3 more

+ 2 more

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Pros

Fast-loading and multilingual
Fully customizable and no-code setup
Integrates seamlessly with Shopify and marketing stacks
Gathers zero-party data with AI analytics
Helps optimize business roadmap, marketing spend, and conversion rates
Advanced post-purchase surveys with high response rates
Localizes for multiple languages
Facilitates abandoned checkout campaigns to recover carts
Connects survey responses to Shopify customer and order dashboards
Provides excellent customer support
Highly intuitive and easy-to-use interface
Flexibility in survey delivery methods
Actionable insights from gathered data
Doesn't slow down the store
Responsive and helpful support team, including personalized assistance from the founder

Competitive Evri, Collect+ and USPS labels or option to upload your own
Customers can request returns, refunds, or exchanges via a branded portal
Customisable communications to keep customers updated
Ability to set rules and return windows, and track progress
Key insights into return processes
Auto-features to reduce manual tasks and streamline approvals and exchanges
Auto-generated labels for convenience
One-click refund approval and auto-creation of new orders for exchanges
Branded returns portal matching your domain's aesthetics
Returns management dashboard for comprehensive control

Cons

Some users may need support to fully utilize all functions
Complexity may require time to get accustomed to all features
Limitations on the number of emails that can be sent per month

Limited to specific carriers like Evri, Collect+, and USPS
Reliance on the app’s auto-generated labels might limit customization
Customisation options might require additional setup time
Users may experience a learning curve with the settings and dashboard
Potential dependency on the app's features for managing returns

Launched

Apr 22, 2019

Dec 17, 2017

Developer

Built by Argonautic Labs

Apps:

Average Rating:

Reviews:

484

Built by ZigZag Global Ltd

Apps:

Average Rating:

4.8

Reviews:

417

Make Your Choice

Try for Free More info View alternatives

Compare Zigpoll Customer Surveys vs ZigZag Returns & Exchanges

Zigpoll Customer Surveys

ZigZag Returns & Exchanges

Zigpoll Customer Surveys

ZigZag Returns & Exchanges

Rating

Rating

Pricing

Pricing

Features

Features

Screenshots

Screenshots

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Pros

Pros

Cons

Cons

Categories

Categories

Launched

Launched

Developer

Developer

Built by Argonautic Labs

Built by ZigZag Global Ltd

Make Your Choice

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