Compare 17TRACK Order Tracking vs syncX: Fulfill Tracking

17TRACK Order Tracking

Effortlessly track, protect, & sync orders for happy customers

syncX: Fulfill Tracking

Auto Fulfillment & order tracking via FTP/SFTP, spreadsheet

17TRACK Order Tracking

Effortlessly track, protect, & sync orders for happy customers

syncX: Fulfill Tracking

Auto Fulfillment & order tracking via FTP/SFTP, spreadsheet

Rating

4,544 Reviews

9.6

85 Reviews

9.1

Pricing

Try for Free More info

Features

Global order tracking
Self-service tracking
Status notifications
Featured products upsell
Hide off-shore fulfillment
Paypal push integration
Customized tracking page
Triggered email notifications
Buyer protection options
Insightful shipment analytics

Auto fulfill orders
Update tracking info
Fetch order files
Partial fulfillment
Match order numbers

Screenshots

+ 3 more

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Pros

Effortlessly track, protect, & sync orders to improve customer satisfaction
Reduces customer service requests by providing a self-service tracking page
Increases upsell and cross-sell opportunities via status notifications and featured products on the tracking page
Provides global tracking for both international and domestic packages
Allows customization of the tracking page, enhancing brand experience
Triggered email notifications to inform customers about order status changes promptly
Buyer protection features against loss, damage, and delay
Provides insights into shipment delivery and performance exceptions
24/7 customer support through chat or email
User-friendly interface praised for its intuitive design
Comprehensive carrier support consolidating a wide range of shipping companies worldwide
Real-time tracking keeps users informed about the status of their shipments
Free plan available which is beneficial for startups
Positive feedback on reliability and precision in order tracking
Notable support teams and responsive customer service

Automates bulk order tracking from various shipping files, reducing manual work
Compatible with multiple file sources such as email, FTP/SFTP, and Google Sheets
Automatically matches order numbers and updates tracking info, reducing WISMO (Where Is My Order) inquiries
Supports fulfillment from various sources like vendors, suppliers, drop shippers, and 3PL couriers
Can handle multiple tracking numbers for partial fulfillment
Does not require editing of raw files from 3PL couriers

Cons

Issues with technical problems and poor development have been reported
Some updates have caused significant issues, such as shutting down the checkout process
Instances of inadequate customer support and communication, particularly post-purchase
Potential language barriers with the support team

May require initial setup and configuration to integrate with existing systems
Potential compatibility issues with some less common couriers or file formats
Dependency on external file sources like FTP/SFTP may pose security risks if not managed properly
Limited flexibility if a custom solution is needed for specific fulfillment scenarios not supported by the app

Launched

Jan 03, 2021

Aug 26, 2015

Developer

Built by 17TRACK

Apps:

Average Rating:

4.9

Reviews:

4,544

Built by syncX

Apps:

Average Rating:

4.4

Reviews:

1,723

Make Your Choice

Try for Free More info View alternatives

Compare 17TRACK Order Tracking vs syncX: Fulfill Tracking

17TRACK Order Tracking

syncX: Fulfill Tracking

17TRACK Order Tracking

syncX: Fulfill Tracking

Rating

Rating

Pricing

Pricing

Features

Features

Screenshots

Screenshots

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Pros

Pros

Cons

Cons

Categories

Categories

Launched

Launched

Developer

Developer

Built by 17TRACK

Built by syncX

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