Compare Live Chat Support vs Whatsapp Chat

Name: Whatsapp Chat
Brand: PurpleBear

Live Chat Support

Chat seamlessly with website visitors via Slack or Wix integration.

Whatsapp Chat

Effortless customer service with customizable, cross-device WhatsApp chat integration.

Live Chat Support

Chat seamlessly with website visitors via Slack or Wix integration.

Whatsapp Chat

Effortless customer service with customizable, cross-device WhatsApp chat integration.

Rating

40 Reviews

5.4

111 Reviews

8.2

Pricing

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Features

Customizable chat widget
Seamless chat integration
Unlimited team members
Proactive chat invites

Customizable chat widget
Instant support
Cross-device compatibility
Multiple contact options
One-click redirection

Screenshots

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Pros

Seamless integration with Slack and Wix makes it easy for users already using these platforms
Supports unlimited agents and team members on all plans, which is beneficial for growing businesses
Customizable chat widgets allow businesses to tailor the appearance to match their branding
Proactive chat invites and pre-sales forms help engage customers effectively
No login or sign-up required, providing a hassle-free setup experience
Available for use on both desktop and phone, enhancing accessibility and flexibility
Free to get started, lowering the barrier for initial adoption

Multiple contact options allow users to connect with the right team member or department for faster responses.
Customizable chat widget enables personalization of colors, welcome messages, and icons to align with the brand.
Cross-device compatibility ensures that users can respond to messages from any device.
One-click WhatsApp redirection allows visitors to be instantly directed to WhatsApp for seamless communication.
Integration with a trusted platform like WhatsApp enhances customer service and engagement on websites.
Instant and direct support can potentially increase sales and engagement.
Simplified communication and an easy-to-use chat tool enhance user experience.
Retention of chat histories allows for better follow-ups and improved customer service.

Cons

Limited to Slack and Wix integrations, which might not cater to businesses using other platforms
May become less effective for websites with high traffic if not managed properly, leading to overwhelming chat requests
Customizing settings might require a learning curve for users not familiar with integration tools
Dependence on third-party platforms (Slack/Wix) means that any issues with these services might affect chat functionality

Dependence on WhatsApp means issues with the platform (like outages) could affect the app's functionality.
Customization options, while available, may not be sufficient for all branding needs.
Potential for overwhelming volume of messages to manage without proper resources or team.
Privacy concerns could arise given that communication is routed through WhatsApp.
Users must have WhatsApp installed, which might exclude potential customers who do not use the platform.

Launched

Sep 08, 2025

Developer

Built by Social Intents

Apps:

Average Rating:

Reviews:

128

Built by PurpleBear

Apps:

Average Rating:

Reviews:

503

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Compare Live Chat Support vs Whatsapp Chat

Live Chat Support

Whatsapp Chat

Live Chat Support