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Shopify Inbox logo

Shopify Inbox

Connect with shoppers and drive sales with chat

Findify Search & Merchandise logo

Findify Search & Merchandise

Personalize the product experience in search & merchandising

Shopify Inbox logo

Shopify Inbox

Connect with shoppers and drive sales with chat

Findify Search & Merchandise logo

Findify Search & Merchandise

Personalize the product experience in search & merchandising

Rating

Rating

4,761 Reviews
9.3
89 Reviews
7.7

Pricing

Pricing

  • Free App
  • Free Plan Available
Install App More info
  • $1399-$799 / Month
  • 1 Days Free Trial
Install App More info

Features

Features

  • Product recommendations
  • Seamless workflow integration
  • Live customer chat
  • Automated replies
  • Customer profile insights
  • Conversation management
  • Advanced filters
  • Smart collections
  • Reviews integration
  • Personalized search
  • Recommendations
  • Drag & drop merchandising
  • Customizable front end
  • Promo cards
  • Active sync

Screenshots

Screenshots

Shopify Inbox screenshot Shopify Inbox screenshot Shopify Inbox screenshot Shopify Inbox screenshot
+ 1 more
Shopify Inbox screenshot
Findify Search & Merchandise screenshot Findify Search & Merchandise screenshot Findify Search & Merchandise screenshot Findify Search & Merchandise screenshot
+ 5 more
Findify Search & Merchandise screenshot Findify Search & Merchandise screenshot Findify Search & Merchandise screenshot Findify Search & Merchandise screenshot Findify Search & Merchandise screenshot

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Pros

Pros

  • Free messaging tool that integrates with Shopify
  • Allows chat with customers while they shop, leveraging live customer information
  • Enables product recommendations and offering discounts through chat
  • Automated responses, FAQs, and personalized greetings to save time
  • Manages chat from online store and Shop app in one place
  • Identifies customer profile and cart details for better service
  • Spam identification and option to block senders
  • Convenient interface that centralizes customer communications
  • Supports automated and manual replies, making it versatile
  • Improves customer service process and ensures no leads are lost
  • Easy to use on mobile, improving response time
  • Integration with Shopify platform is seamless
  • Quick Replies feature saves time on frequent questions
  • Enterprise-grade & AI-powered Personalized Search & Merchandising enhances customer experience
  • Merchants retain full control to tailor the customer experience if they wish
  • Solutions are fully customizable to fit with every merchant’s brand & style
  • Native Shopify Liquid Integration for seamless functionality
  • Uses NLP for searching content, which improves search relevance
  • Provides full product control with powerful merchandising rules and visual drag & drop capabilities
  • Offers a fully customizable front end with pre-built components
  • Includes filters, grid control, promo cards, and reviews integrations to inspire shoppers
  • Active sync ensures all product data (including metafields) updates within seconds

Cons

Cons

  • Search function could be improved
  • Lack of ability to star or categorize conversations
  • Issues accessing messages intermittently
  • Notifications fill email inbox unnecessarily
  • Spam from companies offering Shopify services
  • Occasional 404 errors on mobile app
  • Missing key statistics like average response time and sales tracking
  • Limited sophistication in chat management tools
  • Complexity in customization may require a learning curve for new users
  • Might be overkill for smaller e-commerce businesses that don’t need enterprise-grade features
  • Dependency on active sync means constant internet connectivity is essential for real-time updates
  • Merchants might need additional support to use advanced features effectively
  • Potential increase in operational costs due to enterprise-grade solutions

Categories

Categories

Launched

Launched

Aug 13, 2019
Feb 11, 2015

Developer

Developer

Built by Shopify

Apps:

1618

Average Rating:

2.7

Reviews:

46,421

Built by Findify

Apps:

1

Average Rating:

4.7

Reviews:

89

Make Your Choice

Make Your Choice

Install App More info View alternatives
Install App More info View alternatives

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