Compare Shiprocket: eCommerce Shipping vs Shopify Planet

Shiprocket: eCommerce Shipping

eCommerce Shipping Solution Powering 2 Lac+ Online Sellers

Shopify Planet

Offer carbon-neutral shipping and showcase your commitment

Shiprocket: eCommerce Shipping

eCommerce Shipping Solution Powering 2 Lac+ Online Sellers

Shopify Planet

Offer carbon-neutral shipping and showcase your commitment

Rating

945 Reviews

72 Reviews

4.4

Pricing

Try for Free More info

Features

Returns management
International shipping
Branded tracking page
Competitive shipping rates
Courier recommendation
Refund management
Instant order updates
Automated shipping workflows
Buyer communication

Easy installation
Sustainability badges
Carbon-neutral shipping
Shoppers pay option
Support vetted projects

Screenshots

Shiprocket: eCommerce Shipping screenshot

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Pros

Unified interface to manage shipping with over 25+ courier partners
Serves over 24000+ pincodes in India and 220+ countries and territories worldwide
Offers services such as Courier Recommendation Engine (CORE), branded tracking pages, and instant order updates via email, WhatsApp, and SMS
Includes features like Automated Shipping Workflows, Returns and Refund Management, and Buyer Communication Management
Provides competitive shipping rates

Promotes sustainability by allowing carbon-neutral shipping
Appeals to the growing number of consumers who prefer to shop sustainably
Provides badges to showcase the brand's commitment to environmental initiatives
Flexible payment model—either the store or the shoppers can pay for the carbon-neutral shipping
Supports vetted carbon removal projects aimed at future-proofing the planet
Simple and easy to set up: just install, pick a plan, and it's ready to go
Positive reception from users, enhancing customer satisfaction and loyalty

Cons

Frequent issues with on-time deliveries, resulting in significant delays (10-15 days extra)
Poor customer service and support, requiring multiple follow-ups (7-10 calls)
Problems with missed pickups and lack of communication regarding delays
Issues with undelivered RTO (Return to Origin) orders and lack of proper resolution
Unaffected ticket cases and delayed or unpaid reimbursement for lost or damaged shipments
Complaints about inconsistent rate calculations leading to unexpected charges
Problems with early COD payments not being processed timely, affecting cash flow for businesses
Frequent weight discrepancy issues and arbitrary deductions from wallet balances
Customer care often disconnects calls and provides unhelpful responses

Potential additional cost for either the store or the customer, which might not be accepted by all shoppers
Limited information on how the carbon removal projects are vetted
May not directly impact or improve the user's immediate shopping experience or product quality

Launched

Jul 05, 2017

Jun 01, 2022

Developer

Built by Shiprocket - Shipping in India

Apps:

Average Rating:

2.7

Reviews:

973

Built by Shopify

Apps:

880

Average Rating:

3.6

Reviews:

38,331

Make Your Choice

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Compare Shiprocket: eCommerce Shipping vs Shopify Planet

Shiprocket: eCommerce Shipping

Shopify Planet

Shiprocket: eCommerce Shipping

Shopify Planet

Rating

Rating

Pricing

Pricing

Features

Features

Screenshots

Screenshots

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Pros

Pros

Cons

Cons

Categories

Categories

Launched

Launched

Developer

Developer

Built by Shiprocket - Shipping in India

Built by Shopify

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