Shiprocket: eCommerce Shipping

eCommerce Shipping Solution Powering 2 Lac+ Online Sellers

Advanced Shipping Manager

Accurate Shipping Rates Made Simple!

Shiprocket: eCommerce Shipping

eCommerce Shipping Solution Powering 2 Lac+ Online Sellers

Advanced Shipping Manager

Accurate Shipping Rates Made Simple!

Rating

Rating

945 Reviews
9
272 Reviews
9.1

Pricing

Pricing

  • $17-$52 / Month
  • Free Plan Available
  • $155 / Month
  • 7 Days Free Trial

Features

Features

  • Returns management
  • International shipping
  • Branded tracking page
  • Competitive shipping rates
  • Courier recommendation
  • Refund management
  • Instant order updates
  • Automated shipping workflows
  • Buyer communication
  • Connect couriers real-time
  • Multiple location support
  • Product variant control
  • Automatic address classification
  • Unlimited rate requests

Screenshots

Screenshots

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Pros

Pros

  • Unified interface to manage shipping with over 25+ courier partners
  • Serves over 24000+ pincodes in India and 220+ countries and territories worldwide
  • Offers services such as Courier Recommendation Engine (CORE), branded tracking pages, and instant order updates via email, WhatsApp, and SMS
  • Includes features like Automated Shipping Workflows, Returns and Refund Management, and Buyer Communication Management
  • Provides competitive shipping rates
  • Provides full control over all shipping rules and methods, regardless of complexity
  • Highly personalized customer service with excellent advice and technical support from a US-based dedicated team
  • Integration with many parcel, LTL, and broker couriers in real time
  • Supports multiple locations with location-specific shipping/markup rules
  • Offers product/variant control for dimensions, flat-rates, origins, ship-alone & more
  • Automatic address classification (residential/commercial) and package breakdown
  • No set limit to rate requests, products, locations, and shipping rules
  • Highly recommended by users for ease of setup and comprehensive feature set
  • Handles complicated shipping calculations efficiently, especially for complex products
  • Streamlined functionality and straightforward setup process

Cons

Cons

  • Frequent issues with on-time deliveries, resulting in significant delays (10-15 days extra)
  • Poor customer service and support, requiring multiple follow-ups (7-10 calls)
  • Problems with missed pickups and lack of communication regarding delays
  • Issues with undelivered RTO (Return to Origin) orders and lack of proper resolution
  • Unaffected ticket cases and delayed or unpaid reimbursement for lost or damaged shipments
  • Complaints about inconsistent rate calculations leading to unexpected charges
  • Problems with early COD payments not being processed timely, affecting cash flow for businesses
  • Frequent weight discrepancy issues and arbitrary deductions from wallet balances
  • Customer care often disconnects calls and provides unhelpful responses

Launched

Launched

Jul 05, 2017
Aug 25, 2014

Developer

Developer

Apps:

4

Average Rating:

2.7

Reviews:

973

Apps:

1

Average Rating:

4.9

Reviews:

272

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