Sense vs Interakt: Top WhatsApp Marketing Apps Compared

Name: Interakt ‑ WhatsApp Marketing
Brand: interakt.shop

Sense WhatsApp

Connect with customers via WhatsApp & improve customer service

Interakt ‑ WhatsApp Marketing

Recover abandoned carts and improve WhatsApp customer support

Sense WhatsApp

Connect with customers via WhatsApp & improve customer service

Interakt ‑ WhatsApp Marketing

Recover abandoned carts and improve WhatsApp customer support

Rating

22 Reviews

9.1

173 Reviews

1.9

Pricing

Install App More info

Features

Live chat support
Abandoned cart reminders
Order updates
Click-to-chat icon
Template messages
Integrated messages

Automated reminders
Order updates
Bulk campaigns
Double confirmation
Shared team inbox
Green tick
Chat widget
Auto-replies

Screenshots

+ 1 more

Interakt ‑ WhatsApp Marketing screenshot

+ 2 more

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Pros

Quick and effective connection with customers via WhatsApp
Reduces customer service inquiries by sending order updates and abandoned cart reminders
Increases sales by reducing abandoned carts
Provides live chat support with a click-to-chat icon
Includes template messages for quick and efficient communication
Integrated WhatsApp messages through in-app links
Ability to send messages from a list of orders or abandoned carts
Customizable click-to-chat icon on the merchant's website

Automated WhatsApp reminders for abandoned carts with a checkout link
CoD double confirmation flow on WhatsApp to reduce RTOs
Automated WhatsApp confirmations for order placement, shipment, and cancellation
WhatsApp Chat Widget for website visitors to easily reach out on WhatsApp
Auto-replies configuration for answering customer FAQs on WhatsApp
Bulk WhatsApp campaigns for product announcements and discounts
Shared team inbox for better management of incoming customer chats
Option to obtain a WhatsApp Green Tick for improved credibility

Cons

Limited to WhatsApp users, excluding customers who do not use the platform
Potential over-reliance on template messages reducing personalized customer interactions
Requires consistent monitoring to maintain quick response times
Possible increase in WhatsApp-related notifications and interruptions
Privacy concerns from customers about receiving messages via WhatsApp

Issues with prolonged billing even after service migration
Poor customer support as indicated by users
Complex platform not easy to use
Lack of options for retargeting abandoned carts or sending order notifications
Potential for being a waste of money and time as expressed by some users

Launched

Mar 26, 2023

Jul 13, 2021

Developer

Built by Sense Apps

Apps:

Average Rating:

Reviews:

389

Built by interakt.shop

Apps:

Average Rating:

3.9

Reviews:

462

Make Your Choice

Install App More info

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Sense vs Interakt: Top WhatsApp Marketing Apps Compared

Sense WhatsApp

Interakt ‑ WhatsApp Marketing

Sense WhatsApp