WhatsApp vs Messenger: Best Chat App Comparison

Name: ZB: WhatsApp &amp; Messenger Chat
Brand: Zotabox

RT: WhatsApp Chat, Live Chat

Support directly, build trust, and increase customer loyalty.

ZB: WhatsApp & Messenger Chat

Support your customers quickly using Facebook Live Chat.

RT: WhatsApp Chat, Live Chat

Support directly, build trust, and increase customer loyalty.

ZB: WhatsApp & Messenger Chat

Support your customers quickly using Facebook Live Chat.

Overview

What is RT: WhatsApp Chat, Live Chat?

RT WhatsApp Chat & Live Chat is a Shopify app designed to add WhatsApp chat buttons and live chat support to online stores. It helps businesses connect with customers instantly, manage inquiries, and boost conversions through direct messaging.

Key Strengths:

Easy-to-install WhatsApp chat button for quick customer access
Live chat support with real-time notifications
Mobile-friendly design for seamless customer interactions

What is ZB: WhatsApp & Messenger Chat?

ZB WhatsApp & Messenger Chat is a Shopify app that centralizes WhatsApp and Messenger chats for seamless customer communication. It includes automated responses and order tracking.

Key Strengths:

Direct WhatsApp and Messenger integration
Automated greetings and quick replies
Order status updates via chat

Rating

272 Reviews

16 Reviews

9.1

Pricing

Install App More info

Features

Theme compatibility
Multi-channel support
Real-time notifications
Any-device accessibility

Messenger contact
Message labeling
Notes in messenger
Message history

Screenshots

+ 1 more

ZB: WhatsApp & Messenger Chat screenshot

+ 2 more

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Pros

Effortless and native way of communication for visitors
Enables sending and receiving messages from any device
Users receive notifications about new messages right on the web page for uninterrupted chatting
Supports WhatsApp, Telegram, and potentially other messaging platforms
Can improve customer chat service experiences, leading to more sales
Works with all themes, including customized ones
Highly customizable and intuitive interface, as noted in user reviews

Allows customers to contact you via their personal Messenger account
Ability to sort and label incoming messages
Option to keep notes inside Messenger for future reference
Message history is preserved indefinitely
Preferred by customers for communication over email
Enhances customer service and support
Simplifies customer engagement through a widely-used platform
Helps in managing and tracking customer interactions more efficiently

Cons

Limited available reviews may not represent the full user experience
May require initial setup and customization which could be time-consuming for some users

Dependence on Facebook Messenger platform; users must have a Messenger account
Potential privacy concerns with storing detailed customer notes in Messenger
Not suitable for customers who prefer traditional customer service channels like phone or email
Overreliance on a third-party platform might lead to issues if there are downtimes or changes in Facebook's policies
Might lack advanced customer service features found in dedicated CRM systems

Launched

Aug 11, 2019

Jan 17, 2016

Developer

Built by RoarTheme

Apps:

Average Rating:

4.7

Reviews:

1,863

Built by Zotabox

Apps:

Average Rating:

4.2

Reviews:

508

Make Your Choice

Install App More info View alternatives

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WhatsApp vs Messenger: Best Chat App Comparison

RT: WhatsApp Chat, Live Chat

ZB: WhatsApp & Messenger Chat

RT: WhatsApp Chat, Live Chat