Ordertracker ‑ Track & Upsell

Upsell, Order Tracking, Track Order, Order Lookup, Tracker

Order Editing | Upsell

Let customers edit their order without contacting support.

Ordertracker ‑ Track & Upsell

Upsell, Order Tracking, Track Order, Order Lookup, Tracker

Order Editing | Upsell

Let customers edit their order without contacting support.

Rating

Rating

146 Reviews
9.2
157 Reviews
9.3

Pricing

Pricing

  • $11-$179 / Month
  • Free Plan Available
  • 7 Days Free Trial
  • $99-$399 / Month
  • Free Plan Available
  • 14 Days Free Trial

Features

Features

  • Customizable tracking page
  • Delivery analytics
  • Order lookup form
  • Gift card refunds
  • Ai product recommendations
  • Increase order value
  • Self-service order edits
  • Embedable portal
  • Instant 3pl/wms sync
  • Pre-shipment changes
  • Carrier verified addresses
  • Add products pre-packing

Screenshots

Screenshots

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Pros

Pros

  • Provides real-time updates and accurate order tracking
  • Easy to set up and user-friendly interface
  • Allows customization of tracking pages for better branding
  • Supports a wide range of over 1200 couriers
  • Helps reduce workload by streamlining order tracking
  • Offers detailed analytics to improve delivery time
  • Integrates seamlessly with Shopify and enhances customer trust
  • Includes an upsell feature to boost revenue
  • Excellent support and fair pricing compared to other apps
  • Eliminates common support tickets by allowing customers to edit their orders themselves
  • Drives more sales by recommending AI-suggested products that can be added with one click
  • Easy to embed the self-service portal into any email or page with customizable branding
  • Instant synchronization with 3PL or WMS to avoid overselling
  • Increases average order value through product recommendations
  • Supports self-serve changes to address, variant, contact details, and products before shipment
  • Reduces lost orders with carrier-verified shipping address recommendations
  • Facilitates customers in adding more products before packing
  • Refund options include gift card or store credit for order downgrades
  • Positive customer service reviews indicating very responsive support team
  • Significantly reduces support tickets related to incorrect addresses and order changes

Cons

Cons

  • Lacks direct tracking links for integration with customer notifications
  • Limited customization options for colors and page layout
  • Could benefit from real-time push notifications for status updates
  • No current feature for estimating delivery delays based on historical data
  • Basic plans offer restricted features, limiting functionality without upgrading.
  • Users reported bugs that affect order modifications, causing occasional glitches.
  • Inability to edit multiple orders at once frustrates users with high-volume stores.

Launched

Launched

Sep 12, 2022
Apr 30, 2023

Developer

Developer

Apps:

1

Average Rating:

4.8

Reviews:

146

Apps:

1

Average Rating:

5

Reviews:

157

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