Order Returns | easyReturns

Simplifies your Order Returns, for you and your Customers!

Cleverific Order Editing

Edit any order detail or let customers edit their orders

Order Returns | easyReturns

Simplifies your Order Returns, for you and your Customers!

Cleverific Order Editing

Edit any order detail or let customers edit their orders

Rating

Rating

69 Reviews
8.4
306 Reviews
9.2

Pricing

Pricing

  • $9-$79 / Month
  • 15 Days Free Trial
  • $29-$299 / Month
  • 14 Days Free Trial

Features

Features

  • Automated return labels
  • Workflow customization
  • Custom returns portal
  • Return label creation
  • Own return reasons
  • Recover abandoned carts
  • Self-serve changes
  • Edit billing address
  • Exchange items
  • Adjust product options
  • Add customizations
  • Modify taxes
  • Order editing automation
  • Enhance draft orders

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Pros

Pros

  • Picks up where Shopify's native return capabilities end
  • Provides a customizable returns portal under your shop domain
  • Portal can be customized with your corporate identity and additional information for customers
  • Automation options for return requests
  • Creation of return labels and return slips (limited to Germany, Austria, and Switzerland)
  • Supports workflows for returns, exchanges, vouchers, and refunds
  • Creation of DHL, GLS, or DPD return labels
  • Automatic creation of return labels based on rules like the value of the goods
  • Allows customization of return reasons and refund methods
  • Allows customers to make self-serve changes without contacting support
  • Supports various types of order edits including billing address, product exchanges, customization, and tax modification
  • Simplifies workflow by combining order editing, self-service options, order automation, and cart recovery
  • Enhances draft orders for multiple order types such as sales, custom, wholesale, backorders, and preorders
  • Offers self-serve order edits for simple changes or cancellations
  • Includes automations to add gifts with purchases or split bundles
  • Facilitates crafting detailed custom orders and enhanced invoicing
  • Enables editing of orders and sending payment requests in one step
  • Highly praised and proactive customer support

Cons

Cons

  • Label creation is limited to merchants from Germany, Austria, or Switzerland
  • Support issues: Users have reported slow or no responses from customer support
  • App may not function correctly in some scenarios, such as incorrect return label distribution
  • Users reported bugs and lack of effective bug fixes
  • Overall dissatisfaction with app performance from some users
  • App capabilities may not be fully utilized without customer support guidance
  • Initial setup might seem basic without in-depth exploration and support

Launched

Launched

Aug 11, 2021
Feb 25, 2014

Developer

Developer

Apps:

7

Average Rating:

4.7

Reviews:

600

Apps:

1

Average Rating:

4.6

Reviews:

306

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