Klarna vs POWR: Best Messaging & Chat Apps Comparison

Name: POWR: Live Chat
Brand: POWR.io

Klarna On‑Site Messaging

Convert more sales with flexible payment option messaging.

POWR: Live Chat

Customer support live chat in real-time w/ Facebook Messenger.

Klarna On‑Site Messaging

Convert more sales with flexible payment option messaging.

POWR: Live Chat

Customer support live chat in real-time w/ Facebook Messenger.

Overview

What is POWR: Live Chat?

POWr Live Chat is a Shopify app designed to provide real-time customer support through live chat, helping businesses improve communication and sales.

Key Strengths:

Easy-to-use live chat interface
Mobile-friendly design
Basic chat analytics

Rating

222 Reviews

3.7

136 Reviews

7.6

Pricing

Install App More info

Features

Increases conversions
Customized messaging
Promotes bnpl
Personalized promotions
Extends order data

Customizable design
Automated messages
Instant live chat
Custom chat settings
Mobile notifications

Screenshots

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Pros

Customizable messaging options ranging from banners to personalized promotions on product, cart, and other pages
Potential to increase sales by highlighting Buy Now Pay Later (BNPL) options during the shopping experience
Availability of a dedicated support team for user assistance
Promotes flexible payment options like Klarna which can attract different customer segments
Can lead to more conversions at checkout by informing customers about payment flexibility early in their shopping journey
Capability to prevent inventory oversells through extended order data sharing

Provides real-time customer support via Facebook Messenger
Easy installation directly into Shopify without any coding required
Allows customization to match personal branding
Automated chat initiation enhances user experience
Instant notifications to promptly address customer inquiries
Helps in staying competitive, closing more sales, and retaining customers
Customizable chat settings, including triggers, delay, bubble icon, and button text
Option to set an automated personal message upon starting a chat
Fully customizable design, including avatar, colors, shape, and position

Cons

The app's effectiveness is contingent upon Klarna being active as a payment method at checkout, which requires prior setup
Customization options might require additional configuration efforts
Potential dependencies on Klarna’s service quality and availability, which can affect the overall user experience
Customers might be hesitant or wary of BNPL options due to concerns about over-leveraging or additional fees

Dependence on Facebook Messenger may not suit all businesses
Potential privacy concerns associated with Facebook's platform
Limited to Shopify integration, potentially excluding other e-commerce platforms
May require continuous active monitoring to respond quickly

Launched

Jun 09, 2019

Dec 01, 2017

Developer

Built by Klarna

Apps:

Average Rating:

2.7

Reviews:

222

Built by POWR.io

Apps:

Average Rating:

4.4

Reviews:

5,244

Make Your Choice

Install App More info View alternatives

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Klarna vs POWR: Best Messaging & Chat Apps Comparison

Klarna On‑Site Messaging

POWR: Live Chat

Klarna On‑Site Messaging