JivoChat vs ZB WhatsApp: Best Live Chat for Shopify

Name: ZB: WhatsApp &amp; Messenger Chat
Brand: Zotabox

JivoChat: Live Chat & WhatsApp

Omnichannel Live Chat with WhatsApp and Marketing Solutions

ZB: WhatsApp & Messenger Chat

Support your customers quickly using Facebook Live Chat.

JivoChat: Live Chat & WhatsApp

Omnichannel Live Chat with WhatsApp and Marketing Solutions

ZB: WhatsApp & Messenger Chat

Support your customers quickly using Facebook Live Chat.

Overview

What is JivoChat: Live Chat & WhatsApp?

JivoChat is a live chat and messaging app that integrates WhatsApp, Facebook Messenger, and other platforms into a single dashboard. It helps businesses manage customer inquiries efficiently.

Key Strengths:

Multi-channel support (WhatsApp, Messenger, Telegram, etc.)
CRM integration and automation tools
Mobile app for on-the-go support

What is ZB: WhatsApp & Messenger Chat?

ZB WhatsApp & Messenger Chat is a Shopify app that centralizes WhatsApp and Messenger chats for seamless customer communication. It includes automated responses and order tracking.

Key Strengths:

Direct WhatsApp and Messenger integration
Automated greetings and quick replies
Order status updates via chat

Rating

108 Reviews

7.7

16 Reviews

9.1

Pricing

Install App More info

Features

Whatsapp integration
Integrated crm
Omnichannel chat
Marketing solutions
Inbox management

Messenger contact
Message labeling
Notes in messenger
Message history

Screenshots

JivoChat: Live Chat & WhatsApp screenshot

+ 4 more

ZB: WhatsApp & Messenger Chat screenshot

+ 2 more

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Pros

Omnichannel support integrates various platforms, including WhatsApp, improving customer engagement
User-friendly interface facilitates easy navigation and utilization of features
Real-time live chat feature allows businesses to respond promptly to customer inquiries
Marketing solutions enhance customer interaction and business growth
Integration with other popular business tools and platforms can streamline operations

Allows customers to contact you via their personal Messenger account
Ability to sort and label incoming messages
Option to keep notes inside Messenger for future reference
Message history is preserved indefinitely
Preferred by customers for communication over email
Enhances customer service and support
Simplifies customer engagement through a widely-used platform
Helps in managing and tracking customer interactions more efficiently

Cons

May require technical knowledge for initial setup, which can be challenging for some users
Reports of occasional performance issues, such as lagging or delayed notifications
Limited customization options might not satisfy all business needs
Potential costs associated with premium features, which can be a barrier for smaller businesses
Dependence on internet connectivity can restrict functionality in areas with poor service

Dependence on Facebook Messenger platform; users must have a Messenger account
Potential privacy concerns with storing detailed customer notes in Messenger
Not suitable for customers who prefer traditional customer service channels like phone or email
Overreliance on a third-party platform might lead to issues if there are downtimes or changes in Facebook's policies
Might lack advanced customer service features found in dedicated CRM systems

Launched

Aug 17, 2017

Jan 17, 2016

Developer

Built by Shopify

Apps:

1338

Average Rating:

3.1

Reviews:

41,976

Built by Zotabox

Apps:

Average Rating:

4.2

Reviews:

498

Make Your Choice

Install App More info View alternatives

Install App More info

Frequently Asked Questions (FAQ)

Which app offers better multi-channel support?

JivoChat supports more channels (WhatsApp, Messenger, Telegram, email, etc.), while ZB WhatsApp focuses on WhatsApp and Messenger.
Does ZB WhatsApp offer automation features?

Yes, ZB WhatsApp includes automated greetings, quick replies, and order status updates.
Is JivoChat more expensive than ZB WhatsApp?

JivoChat has tiered pricing based on features, while ZB WhatsApp offers a simpler pricing structure. Costs depend on your business needs.
Can I use JivoChat on mobile?

Yes, JivoChat has a dedicated mobile app for managing chats remotely.
Which app is better for Shopify stores?

Both integrate well with Shopify, but JivoChat is ideal for multi-channel support, while ZB WhatsApp excels in WhatsApp-focused communication.

Related blog

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JivoChat vs ZB WhatsApp: Best Live Chat for Shopify

JivoChat: Live Chat & WhatsApp

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JivoChat: Live Chat & WhatsApp