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Delhivery ‑ Logistics Platform logo

Delhivery ‑ Logistics Platform

One-click integration for all your logistics needs

iThink Logistics logo

iThink Logistics

E-commerce shipping solution in India

Delhivery ‑ Logistics Platform logo

Delhivery ‑ Logistics Platform

One-click integration for all your logistics needs

iThink Logistics logo

iThink Logistics

E-commerce shipping solution in India

Rating

Rating

58 Reviews
2.6
131 Reviews
9.1

Pricing

Pricing

  • Free App
  • Free Plan Available
Try for Free More info
  • Free App
Try for Free More info

Features

Features

  • One-click integration
  • Real-time tracking
  • Cod remittance
  • Automated shipping workflow
  • Returns reduction
  • Address intelligence
  • Whatsapp updates
  • Real-time order sync
  • Unified dashboard
  • Multi-courier integration
  • Auto shipment import
  • Pin code coverage

Screenshots

Screenshots

Delhivery ‑ Logistics Platform screenshot Delhivery ‑ Logistics Platform screenshot Delhivery ‑ Logistics Platform screenshot Delhivery ‑ Logistics Platform screenshot
iThink Logistics screenshot iThink Logistics screenshot iThink Logistics screenshot iThink Logistics screenshot

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Pros

Pros

  • Automated shipping workflow with one-click Shopify Integration
  • Real-time shipment tracking and WhatsApp communication
  • Extensive reach with 18,500+ pin codes serviced via 2900+ centers
  • Optimised solutions for faster and more reliable deliveries
  • Assured COD remittance within 2 days
  • Dedicated relationship manager for personalized service
  • RTO predictor and Address intelligence system to reduce returns
  • Comprehensive AI-based logistics aggregator integrating multiple courier platforms
  • Covers a large service area with over 26000 pin codes in India
  • Automatic import of shipments in one place reduces data loss and organizational hassles
  • Real-time order live-syncing for updating delivery status to customers
  • Positive feedback on the team management and support, with specific mentions of helpful managers (eg, Kalpana, Bhakti Darji)
  • Smooth and user-friendly interface as cited by multiple users

Cons

Cons

  • Poor customer service experience
  • Integration issues with Shopify reported by multiple users
  • High service charges
  • Delayed pickups, sometimes up to 3 days
  • Lack of proper call support
  • Issues in generating Automatic Waybill (AWB) numbers due to errors
  • Multiple failed attempts to resolve issues through support tickets
  • Reported issues with incorrect weight and volumetric measurements, leading to disputes
  • Criticism of customer service staff and managers, with mentions of unresponsiveness and incompetence
  • Allegations of fake positive reviews on Google and manipulated order statuses
  • High incidence of RTO (Return to Origin) products with poor handling
  • Perceived as a scam by some users due to dishonest procedures and lack of accountability
  • Reports of exorbitant delivery costs compared to competitors

Categories

Categories

Launched

Launched

Apr 02, 2023
Sep 29, 2020

Developer

Developer

Built by Delhivery Pvt. Ltd.

Apps:

1

Average Rating:

2.5

Reviews:

58

Built by iThink Logistics

Apps:

1

Average Rating:

4.3

Reviews:

131

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