Delhivery vs iThink Logistics: Best Shipping for Shopify

Name: iThink Logistics
Brand: iThink Logistics

Delhivery ‑ Logistics Platform

One-click integration for all your logistics needs

Delhivery ‑ Logistics Platform

One-click integration for all your logistics needs

Delhivery is a leading logistics and supply chain platform in India, offering end-to-end shipping solutions for eCommerce businesses. It integrates seamlessly with Shopify, providing automated order fulfillment, tracking, and returns.

Key Strengths:

Wide coverage across India with reliable delivery networks.
Advanced tracking and analytics for shipments.
Competitive pricing for bulk shipments.

What is iThink Logistics?

iThink Logistics is a tech-driven shipping aggregator that simplifies logistics for eCommerce businesses. It supports Shopify integration, offering multi-courier options, automated shipping, and real-time tracking.

Key Strengths:

Aggregates multiple courier partners for flexible shipping options.
User-friendly dashboard for easy order management.
Cost-effective solutions for small to medium businesses.

Rating

47 Reviews

4.1

55 Reviews

9.1

Pricing

Install App More info

Features

One-click integration
Real-time tracking
Cod remittance
Automated shipping workflow
Returns reduction
Address intelligence
Whatsapp updates

Real-time order sync
Unified dashboard
Multi-courier integration
Auto shipment import
Pin code coverage

Screenshots

Delhivery ‑ Logistics Platform screenshot

Your request is being processed and will be delivered shortly. If you do not receive an email from Taranker within the next 5 minutes, please check your spam folder and mark it as "Not Spam" to ensure future emails reach your inbox.

Pros

Automated shipping workflow with one-click Shopify Integration
Real-time shipment tracking and WhatsApp communication
Extensive reach with 18,500+ pin codes serviced via 2900+ centers
Optimised solutions for faster and more reliable deliveries
Assured COD remittance within 2 days
Dedicated relationship manager for personalized service
RTO predictor and Address intelligence system to reduce returns

Comprehensive AI-based logistics aggregator integrating multiple courier platforms
Covers a large service area with over 26000 pin codes in India
Automatic import of shipments in one place reduces data loss and organizational hassles
Real-time order live-syncing for updating delivery status to customers
Positive feedback on the team management and support, with specific mentions of helpful managers (eg, Kalpana, Bhakti Darji)
Smooth and user-friendly interface as cited by multiple users

Cons

Poor customer service experience
Integration issues with Shopify reported by multiple users
High service charges
Delayed pickups, sometimes up to 3 days
Lack of proper call support
Issues in generating Automatic Waybill (AWB) numbers due to errors
Multiple failed attempts to resolve issues through support tickets

Reported issues with incorrect weight and volumetric measurements, leading to disputes
Criticism of customer service staff and managers, with mentions of unresponsiveness and incompetence
Allegations of fake positive reviews on Google and manipulated order statuses
High incidence of RTO (Return to Origin) products with poor handling
Perceived as a scam by some users due to dishonest procedures and lack of accountability
Reports of exorbitant delivery costs compared to competitors

Launched

Apr 02, 2023

Sep 29, 2020

Developer

Built by Delhivery Pvt. Ltd.

Apps:

Average Rating:

2.3

Reviews:

Built by iThink Logistics

Apps:

Average Rating:

Reviews:

Make Your Choice

Install App More info

Install App More info View alternatives

Frequently Asked Questions (FAQ)

Which platform offers better shipping rates: Delhivery or iThink Logistics?

iThink Logistics often provides competitive rates due to its multi-courier aggregation, while Delhivery may offer bulk discounts for high-volume sellers.
Does Delhivery support international shipping?

Yes, Delhivery offers international shipping services, but coverage and pricing vary by destination.
Can I track orders in real-time with iThink Logistics?

Yes, iThink Logistics provides real-time tracking for all shipments through its dashboard.
Which platform has better customer support?

Both platforms offer dedicated support, but iThink Logistics is known for its responsive customer service team.
Is there a minimum order requirement for Delhivery?

Delhivery does not enforce a strict minimum order requirement, making it suitable for businesses of all sizes.

Delhivery vs iThink Logistics: Best Shipping for Shopify

Delhivery ‑ Logistics Platform

iThink Logistics

Delhivery ‑ Logistics Platform

iThink Logistics

Overview

Overview

What is Delhivery ‑ Logistics Platform?