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AfterShip Returns & Exchanges logo

AfterShip Returns & Exchanges

Return Label, Store Credit, Exchange, Return Policy, Refunds

Swap Shipping & Returns logo

Swap Shipping & Returns

Reduce shipping & tracking costs, seamless returns + exchanges

AfterShip Returns & Exchanges logo

AfterShip Returns & Exchanges

Return Label, Store Credit, Exchange, Return Policy, Refunds

Swap Shipping & Returns logo

Swap Shipping & Returns

Reduce shipping & tracking costs, seamless returns + exchanges

Rating

Rating

1,281 Reviews
8.3
24 Reviews
9.1

Pricing

Pricing

  • $23-$239 / Month
  • Free Plan Available
Install App More info
  • $350 / Month
Install App More info

Features

Features

  • Flexible refund options
  • Self-service returns
  • Smart return rules
  • Exchange encouragement
  • Automated email updates
  • Automated return processes
  • Seamless return experience
  • Carrier efficiency
  • Branded return pages
  • Regional return routing
  • Automation rule settings
  • Instant exchanges
  • Negotiated shipping rates
  • Full package protection
  • Customizable logistics
  • Cross-border commerce

Screenshots

Screenshots

AfterShip Returns & Exchanges screenshot AfterShip Returns & Exchanges screenshot AfterShip Returns & Exchanges screenshot AfterShip Returns & Exchanges screenshot
+ 7 more
AfterShip Returns & Exchanges screenshot AfterShip Returns & Exchanges screenshot AfterShip Returns & Exchanges screenshot AfterShip Returns & Exchanges screenshot AfterShip Returns & Exchanges screenshot AfterShip Returns & Exchanges screenshot AfterShip Returns & Exchanges screenshot
Swap Shipping & Returns screenshot Swap Shipping & Returns screenshot Swap Shipping & Returns screenshot Swap Shipping & Returns screenshot

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Pros

Pros

  • Seamless returns experience that enhances customer satisfaction
  • Automation rules to save time and reduce manual work
  • Multiple return options including store credit, exchanges, and refunds to recapture revenue
  • Branded returns pages and automated email updates to reduce customer anxiety
  • Efficient management of carriers and warehouses
  • Great customer support with high ratings for responsiveness and helpfulness
  • All-in-one solution for managing returns and exchanges
  • Reduces logistics costs with negotiated shipping rates
  • Incentivizes instant exchanges and store credit over refunds
  • Fully customizable to brand preferences
  • Saves time by handling direct relationships with return shipping carriers
  • Enables international business growth with cross-border commerce
  • Provides full protection for every package
  • Excellent onboarding process with comprehensive support
  • User-friendly interface exceeds expectations

Cons

Cons

  • Some users reported the app is not perfect and has room for improvement
  • Issues with certain carriers, such as DHL, and lack of flexibility in addressing problems
  • Standard responses from support in some cases which might not fully address unique issues
  • No explicit mention of potential issues with setting customization preferences
  • Dependence on effectiveness of carrier relationships for optimal savings

Categories

Categories

Launched

Launched

Feb 27, 2017
Jan 03, 2024

Developer

Developer

Built by AfterShip

Apps:

10

Average Rating:

4.6

Reviews:

8,486

Built by Swap-Commerce (Dev)

Apps:

2

Average Rating:

4.9

Reviews:

44

Make Your Choice

Make Your Choice

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