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AfterShip Returns & Exchanges logo

AfterShip Returns & Exchanges

Return Label, Store Credit, Exchange, Return Policy, Refunds

iF Returns & Exchanges logo

iF Returns & Exchanges

Transform returns into exchanges and new sales

AfterShip Returns & Exchanges logo

AfterShip Returns & Exchanges

Return Label, Store Credit, Exchange, Return Policy, Refunds

iF Returns & Exchanges logo

iF Returns & Exchanges

Transform returns into exchanges and new sales

Rating

Rating

2,415 Reviews
9.1
28 Reviews
7.9

Pricing

Pricing

  • $23-$239 / Month
  • Free Plan Available
Try for Free More info
  • Free App
  • Free Plan Available
Try for Free More info

Features

Features

  • Flexible refund options
  • Self-service returns
  • Smart return rules
  • Exchange encouragement
  • Automated email updates
  • Automated return processes
  • Seamless return experience
  • Carrier efficiency
  • Branded return pages
  • Regional return routing
  • Automation rule settings
  • Customizable branding
  • Transforms returns into sales
  • Presents full product catalog
  • Automates refunds
  • Streamlines customer service
  • Triggers-based automation
  • Configurable return options
  • Country-specific configurations
  • Offers negotiated carrier rates
  • Integrates with carriers
  • Optimizes operational costs
  • Generates refunds/exchanges
  • Automates re-stocking
  • Syncs with 3pl/wms/erp
  • Full traceability of process

Screenshots

Screenshots

AfterShip Returns & Exchanges screenshot AfterShip Returns & Exchanges screenshot AfterShip Returns & Exchanges screenshot AfterShip Returns & Exchanges screenshot
+ 7 more
AfterShip Returns & Exchanges screenshot AfterShip Returns & Exchanges screenshot AfterShip Returns & Exchanges screenshot AfterShip Returns & Exchanges screenshot AfterShip Returns & Exchanges screenshot AfterShip Returns & Exchanges screenshot AfterShip Returns & Exchanges screenshot
iF Returns & Exchanges screenshot iF Returns & Exchanges screenshot iF Returns & Exchanges screenshot iF Returns & Exchanges screenshot
+ 2 more
iF Returns & Exchanges screenshot iF Returns & Exchanges screenshot

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Pros

Pros

  • Seamless returns experience that enhances customer satisfaction
  • Automation rules to save time and reduce manual work
  • Multiple return options including store credit, exchanges, and refunds to recapture revenue
  • Branded returns pages and automated email updates to reduce customer anxiety
  • Efficient management of carriers and warehouses
  • Great customer support with high ratings for responsiveness and helpfulness
  • All-in-one solution for managing returns and exchanges
  • Transforms returns into sales opportunities by incentivizing exchanges or new purchases through a full product catalog presentation
  • Automates refunds and streamlines customer service with full traceability and detailed process information
  • Customizable portal features allow for different return and refund options depending on the client or country
  • Integration with carriers or usage of negotiated rates provides over 200,000 drop-off points worldwide, enhancing logistics flexibility
  • Automation of refunds, exchanges, and re-stocking through rules and triggers can optimize operational efficiency
  • Synchronizes seamlessly with 3PL (Third-Party Logistics), WMS (Warehouse Management System), or ERP (Enterprise Resource Planning) systems, ensuring smooth operations
  • Enables configuration of branding and return policies to provide a consistent brand-like experience

Cons

Cons

  • Some users reported the app is not perfect and has room for improvement
  • Issues with certain carriers, such as DHL, and lack of flexibility in addressing problems
  • Standard responses from support in some cases which might not fully address unique issues
  • The complexity of configuration and integration might require technical expertise, which could be challenging for smaller businesses
  • Dependence on external carriers and 3PL may introduce vulnerabilities and reliance on third-party service quality
  • Initial setup costs and time investment could be significant, particularly if extensive customization is necessary

Categories

Categories

Launched

Launched

Feb 27, 2017
Oct 17, 2023

Developer

Developer

Built by AfterShip

Apps:

10

Average Rating:

4.8

Reviews:

22,983

Built by iF returns

Apps:

1

Average Rating:

4.8

Reviews:

28

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