Aftership vs 17Track: Best Order Tracking for Shopify

Name: 17TRACK Order Tracking
Brand: 17TRACK

Compare Aftership vs 17Track for Shopify: features, pricing, and integrations. Choose the best order tracking app for your store! Are you looking for the best order tracking solution for your Shopify store and unsure whether Aftership or 17Track is the right fit? This detailed comparison covers features, pricing, and integrations to help you decide.

AfterShip Order Tracking

Proactive tracking that delights customers and reduces WISMO

17TRACK Order Tracking

Effortlessly track, protect, & sync orders for happy customers

AfterShip Order Tracking

Proactive tracking that delights customers and reduces WISMO

17TRACK Order Tracking

Effortlessly track, protect, & sync orders for happy customers

Overview

What is AfterShip Order Tracking?

Aftership is a powerful order tracking and shipping notifications app designed for eCommerce businesses. It helps merchants automate tracking updates and improve customer experience with branded tracking pages.

Key Strengths:

Advanced tracking automation with branded notifications
Integrates with 600+ carriers worldwide
Customizable tracking pages to match your store's branding

What is 17TRACK Order Tracking?

17Track is a global order tracking app that supports over 1,000 carriers worldwide. It helps Shopify store owners provide real-time tracking updates to customers.

Key Strengths:

Wide carrier support (1,000+ carriers)
Multi-language and multi-currency support
Customizable tracking page

Rating

4,802 Reviews

7.9

4,910 Reviews

9.6

Pricing

Install App More info

Features

Automated notifications
Personalized product recommendations
Shipment analytics dashboard
Branded tracking pages
Ai-powered delivery estimates
Centralized shipment dashboard
Timely sms/email updates

Global order tracking
Self-service tracking
Status notifications
Featured products upsell
Hide off-shore fulfillment
Paypal push integration
Customized tracking page
Triggered email notifications
Buyer protection options
Insightful shipment analytics

Screenshots

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Pros

Provides live shipment updates via a branded order tracking page and automated notifications
Centralized shipment dashboard to track shipment status and identify exceptions
Built-in analytics to get insights into shipment status and on-time performance
AI-powered estimated delivery dates to reassure anxious customers
Branded tracking pages with personalized product recommendations to boost sales
Timely email and SMS notifications to reduce customer anxiety and WISMO calls
High-quality customer support with knowledgeable and responsive team
Easy to install and integrate, particularly for Shopify users
Highly appreciated customer service, often solving issues quickly
Option to remove branding for free, enhancing customization
Detailed shipment analytics dashboard for monitoring and analysis
Unified dashboard for all shipments, enhancing efficiency of order management

Effortlessly track, protect, & sync orders to improve customer satisfaction
Reduces customer service requests by providing a self-service tracking page
Increases upsell and cross-sell opportunities via status notifications and featured products on the tracking page
Provides global tracking for both international and domestic packages
Allows customization of the tracking page, enhancing brand experience
Triggered email notifications to inform customers about order status changes promptly
Buyer protection features against loss, damage, and delay
Provides insights into shipment delivery and performance exceptions
24/7 customer support through chat or email
User-friendly interface praised for its intuitive design
Comprehensive carrier support consolidating a wide range of shipping companies worldwide
Real-time tracking keeps users informed about the status of their shipments
Free plan available which is beneficial for startups
Positive feedback on reliability and precision in order tracking
Notable support teams and responsive customer service

Cons

App is considered expensive by some users
Takes time to learn every detail of the app functionality

Issues with technical problems and poor development have been reported
Some updates have caused significant issues, such as shutting down the checkout process
Instances of inadequate customer support and communication, particularly post-purchase
Potential language barriers with the support team

Launched

May 08, 2012

Jan 03, 2021

Developer

Built by AfterShip

Apps:

Average Rating:

4.7

Reviews:

23,064

Built by 17TRACK

Apps:

Average Rating:

4.9

Reviews:

4,910

Make Your Choice

Install App More info View alternatives

Frequently Asked Questions (FAQ)

Which app offers better carrier coverage?

17Track supports more carriers (1,400+) compared to Aftership (600+), making it a better choice for stores shipping globally.
Does Aftership offer branded tracking pages?

Yes, Aftership allows full customization of tracking pages to match your store's branding, while 17Track uses a generic interface.
Which app is easier to set up?

17Track is known for its simplicity and quick setup, while Aftership offers more advanced features that may require additional configuration.
Can I use both apps together?

While possible, it's generally unnecessary as both apps provide similar core tracking functionalities. Choose one based on your specific needs.
Which app is better for multilingual stores?

17Track has built-in support for multiple languages, making it ideal for stores with international customers.

Aftership vs 17Track: Best Order Tracking for Shopify

AfterShip Order Tracking

17TRACK Order Tracking

AfterShip Order Tracking