Compare 17TRACK Order Tracking vs Order Lookup

17TRACK Order Tracking

Effortlessly track, protect, & sync orders for happy customers

Order Lookup | venntov

Live order tracking for your customers. They'll love it.

17TRACK Order Tracking

Effortlessly track, protect, & sync orders for happy customers

Order Lookup | venntov

Live order tracking for your customers. They'll love it.

Rating

4,613 Reviews

9.6

138 Reviews

6.7

Pricing

Try for Free More info

Features

Global order tracking
Self-service tracking
Status notifications
Featured products upsell
Hide off-shore fulfillment
Paypal push integration
Customized tracking page
Triggered email notifications
Buyer protection options
Insightful shipment analytics

Real-time updates
Carrier integration
Customer portal
Customizable page
Live order tracking

Screenshots

+ 3 more

+ 7 more

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Pros

Effortlessly track, protect, & sync orders to improve customer satisfaction
Reduces customer service requests by providing a self-service tracking page
Increases upsell and cross-sell opportunities via status notifications and featured products on the tracking page
Provides global tracking for both international and domestic packages
Allows customization of the tracking page, enhancing brand experience
Triggered email notifications to inform customers about order status changes promptly
Buyer protection features against loss, damage, and delay
Provides insights into shipment delivery and performance exceptions
24/7 customer support through chat or email
User-friendly interface praised for its intuitive design
Comprehensive carrier support consolidating a wide range of shipping companies worldwide
Real-time tracking keeps users informed about the status of their shipments
Free plan available which is beneficial for startups
Positive feedback on reliability and precision in order tracking
Notable support teams and responsive customer service

Reduces support requests by providing real-time order tracking information for customers
Adds an easy-to-use customer-facing portal to Shopify storefronts
Empowers customers to access their order information using their email and order number
Includes any store owner-added notes or tracking information in the portal
Supports order tracking across over 100 shipping carriers
Offers a customizable order lookup page to fit branding and store design

Cons

Issues with technical problems and poor development have been reported
Some updates have caused significant issues, such as shutting down the checkout process
Instances of inadequate customer support and communication, particularly post-purchase
Potential language barriers with the support team

May require initial setup and customization to integrate seamlessly with existing Shopify storefront
Relies on customer interaction with the portal; customers who prefer direct support might not engage with it
Potential technical issues if there are changes or disruptions in shipping carrier APIs

Launched

Jan 03, 2021

Oct 10, 2012

Developer

Built by 17TRACK

Apps:

Average Rating:

4.9

Reviews:

4,613

Built by venntov

Apps:

Average Rating:

3.8

Reviews:

1,884

Make Your Choice

Try for Free More info View alternatives

Compare 17TRACK Order Tracking vs Order Lookup | venntov

17TRACK Order Tracking

Order Lookup | venntov

17TRACK Order Tracking

Order Lookup | venntov

Rating

Rating

Pricing

Pricing

Features

Features

Screenshots

Screenshots

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Pros

Pros

Cons

Cons

Categories

Categories

Launched

Launched

Developer

Developer

Built by 17TRACK

Built by venntov

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