Enhance customer communication with real-time chats, chatbots, and multi-channel integration.
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Chaport: Live Chat & Chatbots is a sophisticated communication tool crafted to enhance customer engagement and elevate sales performance seamlessly. Designed to mimic a modern messaging app, Chaport makes interactions with customers as effortless and enjoyable as chatting with friends by providing real-time live chat support. Its integrated chatbots are available 24/7 to answer common inquiries, qualify leads, and offer instant assistance, even when your human team members are offline. The app supports multi-channel integration, allowing you to consolidate messages from Facebook, Telegram, and Viber into a single platform. With features like a comprehensive knowledge base, typing insights, and saved replies, Chaport ensures quick and informed responses to customer queries. The app also includes robust visitor tracking capabilities, providing insights into visitor behavior and their shopping activity. Additionally, Chaport supports multilingual communication with a widget available in over 30 languages and offers seamless integration with third-party apps through API and Zapier. Available across web, mobile, and desktop platforms, Chaport provides a versatile and powerful free plan to suit various business needs.
Easy-to-use Live Chat & Chatbot Software for your online store
Get more qualified leads and increase sales with Chaport Live Chat & Chatbots
Chaport is designed as a modern messenger to make your communication with customers as easy and enjoyable as chatting with friends.
Key features:
Live chat: Talk to your customers in real-time and boost sales.
Chatbots: Let chatbots answer common questions and qualify leads. Offer instant help 24/7, even when your team is offline.
Multi-channel: Integrate Chaport with Facebook, Telegram, and Viber and answer chats coming from different channels in a single app.
Knowledge base + FAQ bot: Launch a knowledge base on your website and offer automated article suggestions in the chat widget.
Auto-invitations: Send automatic chat invitations to visitors based on specified rules.
Saved replies: Create answer templates to frequently asked questions, reply in a few clicks, and save your time.
Typing insights: Read visitor messages even before they are sent and answer faster.
Pre-chat form: Collect names, emails, phone numbers, and any other info before the chat.
Custom fields: Create additional fields to collect and store any customer data.
Group chats: Transfer a chat to a colleague, join a group chat, or view others' chats in real-time.
Integrations: Use API to integrate Chaport with third-party apps or connect Chaport to 3,000+ apps via Zapier.
Visitor info: View items in a shopping cart, visitor name, contact details, language, location, browser, chat start page, the website they came from, and more.
Visitor behavior: See the pages your visitors are browsing directly in the live chat in real-time.
Visitor notes: Leave information about website visitors for future reference.
Messenger mode: Visitors can send you messages and read chat history even when you're offline.
Multilingual chat widget: Visitors automatically see the widget in their native language. 30+ languages are available.
Web app that supports all modern browsers.
Mobile apps for Android and iOS (with all features of desktop apps).
Desktop apps for Windows and Mac.
Powerful free forever plan with an unlimited number of chats.
Shopify Apps
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