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Yotpo SMSBump Text Marketing

Develop by facebook.com
Free plan available

Boost sales with Yotpo SMSBump: fast, compliant text marketing.

10 Reviews

About Yotpo SMSBump Text Marketing

Launched Mar 19, 2015

Categories

Introduction Video

Description

BigCommerce's most loved Text Marketing and Automation app. Global text reach. Highest quality routes. Constant updates.

Yotpo SMSBump is a powerful text marketing and automations app to use on your BigCommerce store. Fully TCPA and GDPR compliant, Yotpo SMSBump enjoys 35%+ click-through rates and 25x+ ROI.

With Yotpo SMSBump you will be able to:

Trusted by over 90,000 merchants, Yotpo SMSBump is an all-in-one text marketing solution to engage with your customers. Download for FREE, set up in less than 5 minutes, this is the only text marketing app you would ever need.

Top Helpful Reviews

urb...com

May 27, 2024  on Bigcommerce

Horrible - I have several issues with this app. One, their "analytics" do not work and they've been "reviewing the issue" for months now. There has been no change, no support, no updates. Two, it is impossible to get customer support. The only way is through chat, which consistently says "Unfortunately, a system error occurred. I'll connect you to an agent who can help." but then nothing ever happens and I am stuck unable to send a chat message. They charge for "failed" messages that were not supposed to be sent in the first place. I am going to be exporting my contacts to another text service because this has been an absolute nightmare. I would not recommend them to ANYONE. Trust me, save yourself the headache.

sho...com

Jul 16, 2021  on Bigcommerce

BEWARE horrible service, over charged, poor support, etc - Worst company EVER! This is the first time we have ever left a bad review. This company is owned by Yotpo and we would highly recommend NEVER using any service that is part of Yotpo and definitely NOT SMSbump. Terrible customer service, over charged us by hundreds of dollars, in which we were later refunded after several attempts at brining it to their attention. Customer support is horrible. Accounting loses your money and does not apply it to your account . The list is endless...Very expensive service and not worth it at all. There are too many other companies that offer this service and care about your business, making the customer the priority. Big Fat F- from us!

sup...com

Jul 24, 2020  on Bigcommerce

Decent product, bad support - The product itself is pretty good. But good luck trying to get support. They won't talk to you - only chat. And they will send a message about every 20 min. Hope you never need support!

ims...com

Aug 31, 2018  on Bigcommerce

Awesome app. Great support. Must have tool. - We've been running SMSBump for a while now and have always liked it's convenience to keep customers updated. Adding SMSBump into our communication mix has allowed us to update customers quickly with order info they want on a device they're already checking every 2 mins. Our support calls have reduced, our communication has improved and the abandoned cart messages have improved recovery conversions that pay for the app several times over each month. Support has been awesome to work with. Quick to reply, they communicate well and follow up until the issue is done. Last rep, Kris, even tracked me down to get a problem resolved. Could have just marked it resolved after the time I took responding.TL;DR - Awesome app. Great support. Easy setup and the automated transaction based texts work.

red...com

Jun 09, 2017  on Bigcommerce

can not login - Stuck at verification step. i never received SMS to my number. Tried twice. Country : France

mis...com

Apr 06, 2016  on Bigcommerce

Awesome little app -

We had a few roadblocks when setting up but it was because I did not check their set up guides. Also the support is awesome!

Inf...com

Jan 15, 2016  on Bigcommerce

Lame. -

You see free and get all excited.

Well, Don't be fooled like I was. The actual app is free but in order to receive / send text messages you have to BUY credits.

That's ridiculous! 

I'll stick with my free emails! 

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