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Customer reviews: Unlimited Upsell

Develop by spur-i-t.com

Reviews (76)

Overall rating
4.2

What Merchants Think

Merchants generally find "Unlimited Upsell" to be a valuable tool for increasing sales through upselling strategies. Many users have experienced immediate improvements in conversion rates and revenue. However, there are some concerns regarding technical glitches, compatibility issues, and customer support responsiveness.

Key Strengths

  • Easy installation and setup process
  • Highly customizable upsell offers
  • Effective at increasing sales and conversion rates
  • Responsive customer support
  • Integration with existing store features without adding external branding

Common Concerns

  • Technical issues such as freezing and app not loading
  • Compatibility issues with certain themes and tax setups
  • Limited reporting features for upsell performance
  • Clunky user interface when managing a large number of products
  • Occasional delays in customer support response

Final Thoughts

"Unlimited Upsell" is generally well-received as a sales-boosting tool for e-commerce stores, particularly for its ease of use and immediate impact on sales revenue. While its powerful features have proven useful for many merchants, areas for improvement remain, especially in addressing technical glitches and enhancing reporting capabilities. Overall, it is recommended for merchants seeking to increase their average order value through upselling, but they should be prepared to possibly face some technical challenges.

chr...com

Sep 25, 2017  on Bigcommerce

Instantly seeing upsells - During the trial period we instantly got to work adding many upsells to this app and started seeing upsells working within 24 hours.Because of the apps ability to 'upsell' products which are hidden from the front-end of the website this solves one of our biggest issues of adding free gifts to orders which we can't sell to a customer and wish to remain hidden on the website.The only issues I'm seeing (as I'm seeing with other apps of this nature) is that it does not handle variant prices for a good user experience. This is primarily because Bigcommerce itself does not handle these products options all that well as it is.The app needs further indepth reporting so you can see which upsells are working or not working, and a breakdown on which products in an upsell are converting. I wish there was the ability to decide to upsell when people add to cart instead of just when the checkout button is clicked, on a per upsell/offer basis.SpurIT have adjusted the CSS for us to match our button style and been responsive with their communications by email. Hopefully they will continue to develop the app further for handling different product option prices and indepth reporting.Highly recommend trying this app out for the free trial period and seeing what sales you make - just have a plan in place so you can create upsell offers ASAP and hit the ground running, then like us you can see the ROI of the app after that expires.

jbr...com

Aug 25, 2017  on Bigcommerce

App Increases Sales but needs more customization - The app is great and has increased sales for customers who purchase online. Just wish there was a place to edit HTML/CSS. Will continue to use the product though.

mcc...com

Feb 12, 2017  on Bigcommerce

Excellent UPSELL! - This app makes my store look and feel like the big retailers, Amazon!

bre...com

Jan 10, 2017  on Bigcommerce

App installs easy and does just the right things! - Installed in minutes, adjusted to color match my store. Gives the buyer the opportunity to add extra items in a lovely professional popup style. Free to install and try for a short period - only complaint I have is the dashboard results data disappears when your trial runs out. that data should stay visible to help persuade the customer to go ahead with the paid membership!

Kate

Nov 24, 2015  on Bigcommerce

So Far, So Good! -

We started the Free Trial a week ago and are pleased with the app.   It is easy and straightforward to set up, took less than an hour to have our most popular products mapped with appropriate upsell products.   Looking forward to seeing continued improvement.

Barb Huffman

Nov 11, 2015  on Bigcommerce

Easy to install. So far so good! -

I was skeptical at first as I've never had much luck with installing apps on my own (I'm a sworn enemy of coding, lol), But with the holidays approaching, I wanted to create a buzz with some limited edition products and this was a great idea for online impulse buys.  I was surprised at how easy the install was, my only complaint being it is really slow when setting up an offer.  Otherwise, I am impressed, and hoping this app will help increase sales!  I contacted support about an option for the pop-up to only appear once during checkout, as I think more than once is annoying for the customer.   They emailed back quickly, and are supposed to have that option available very soon.  Impressed at how quick their response was too! I recommend this app!!

Nick Cole

Oct 28, 2015  on Bigcommerce

My favorite app! -

This has increased my order average significantly!  Going into my busy season I've updated the products I'm suggesting, and 15-20% of my customers are adding suggested to their orders.  I'm sure they are happy to see our thoughtful suggestions!

admin

Jul 26, 2015  on Bigcommerce

Great idea and app -

ETA:  Reporting appears to be fixed, their support has been mostly responsive and above average.  Changing rating from 2 to 4 stars.

App is a great idea, easy to install, and works from the customer perspective.  However it is quite clunky if you want to set up more than a few offers.  And the reporting is unreliable when it does work, and has completely stopped working in recent weeks.  So you have no idea if the upsells are actually working or what your ROI is.  Hopefully the Dev can address and correct this as it is a 3.5 to 4 star app when the reporting is functional

Ari Franklin

Feb 04, 2015  on Bigcommerce

Immediate Impact -

After installing this app on the off-season and expecting little, we were amazed by it's effectiveness. We ended up upselling enough product in one month to cover an entire year of membership, completely justifying the cost.

It's somewhat clunky to get set up at first, but after digging in it's intuitive and easy to create a number of different promotions with an upsell style that matches your website.

tob...com

Dec 08, 2014  on Bigcommerce

Very easy to implement in Bigcommerce -

Needed a quick way to offer our customers a method to donate to a charity before checkout. The installation was a breeze. While I do agree with a couple other reviewers that having to click individual products or selecting one page of products at a time can be a bit cumbersome, we were able to workaround this in a snap. We're very happy with this app thus far.

jam...com

Nov 05, 2014  on Bigcommerce

Works Great -

Nothing else to say then it works greatly

ste...com

Aug 12, 2014  on Bigcommerce

Does just what we need it to -

Working with %Discount app from the same company I was able to set up both apps to work together to reward my customers with free items when they over a certain threshold. Works great. The only problem I have is that the apps admin have frozen and I'm not able to adjust the settings. BC says I need to reinstall the apps. Bummer. Apps are still functioning fine so I can procrastinate as long as possible.

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