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Customer reviews: TargetBay Email Marketing and Newsletters

Develop by targetbay.com
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Reviews (24)

Overall rating
4.5

What Merchants Think

Merchants generally have positive feedback about "TargetBay Email Marketing and Newsletters," highlighting its excellent customer service and effective features for boosting business performance. The app is often praised for seamless integration and ease of use, though a few users have expressed concerns regarding persistent billing issues and unmet promises. Overall, many businesses appreciate the app's value in enhancing their email marketing strategies.

Key Strengths

  • Excellent customer service, with specific praise for representatives like Danielle, Ron, and KJ.
  • Seamless integration with existing systems.
  • Effective in increasing sales, review generation, and customer engagement.
  • Comprehensive onboarding and support process.
  • Cost-effective pricing compared to similar platforms.

Common Concerns

  • Reports of billing issues and challenges in canceling services.
  • Some features reportedly not delivered as promised, such as the customer photo gallery.
  • Perceived lack of communication in specific cases regarding service delivery.
  • A few users feel the service fell short of sales pitches.

Final Thoughts

Overall, "TargetBay Email Marketing and Newsletters" is well-regarded for its customer service and functionality in enhancing e-commerce marketing efforts. While a few drawbacks related to billing and communication were noted, the majority of merchants find the app valuable and effective in meeting their marketing needs. The app is particularly appealing to those looking for robust customer support and integration capabilities.

sal...com

Aug 06, 2019  on Bigcommerce

Great Service and Product - TargetBay has done a great job with implementing and transitioning our reviews to their platform. It's easy to use, looks nice on the website and is helping convert customers. They have a ton of additional features and options to help in the review process. Customer service has been great throughout as we had one small hick-up, but they were all over it and easy to get a hold of. Definitely recommend them.

cko...com

Dec 06, 2018  on Bigcommerce

Very happy with this app! - Have been using TargetBay for about 5 months and have been very happy with them! All of the services that I have signed up for have been working very well and while I have had one or two very minor issues their support team has been very responsive and taken care the issues very quickly. Everything works as advertised and the app is easy to adjust/tweak/tune through their dashboard. Switching over to them was the right move for meSince my initial experience with them was so good I have signed up for additional products. If I didn't have a good experience with them I never would have done that.

cko...com

Dec 06, 2018  on Bigcommerce

Very happy with this app! - Have been using TargetBay for about 5 months and have been very happy with them! All of the services that I have signed up for have been working very well and while I have had one or two very minor issues their support team has been very responsive and taken care the issues very quickly. Everything works as advertised and the app is easy to adjust/tweak/tune through their dashboard. Switching over to them was the right move for me Since my initial experience with them was so good I have signed up for additional products. If I didn't have a good experience with them I never would have done that.

bal...com

Nov 20, 2018  on Bigcommerce

Good one for Reviews - One of the best Reviews App!! Was easy to install.

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