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Customer reviews: TargetBay Email Marketing and Newsletters

Develop by targetbay.com

Reviews (24)

Overall rating
4.5

What Merchants Think

Merchants generally have positive feedback about "TargetBay Email Marketing and Newsletters," highlighting its excellent customer service and effective features for boosting business performance. The app is often praised for seamless integration and ease of use, though a few users have expressed concerns regarding persistent billing issues and unmet promises. Overall, many businesses appreciate the app's value in enhancing their email marketing strategies.

Key Strengths

  • Excellent customer service, with specific praise for representatives like Danielle, Ron, and KJ.
  • Seamless integration with existing systems.
  • Effective in increasing sales, review generation, and customer engagement.
  • Comprehensive onboarding and support process.
  • Cost-effective pricing compared to similar platforms.

Common Concerns

  • Reports of billing issues and challenges in canceling services.
  • Some features reportedly not delivered as promised, such as the customer photo gallery.
  • Perceived lack of communication in specific cases regarding service delivery.
  • A few users feel the service fell short of sales pitches.

Final Thoughts

Overall, "TargetBay Email Marketing and Newsletters" is well-regarded for its customer service and functionality in enhancing e-commerce marketing efforts. While a few drawbacks related to billing and communication were noted, the majority of merchants find the app valuable and effective in meeting their marketing needs. The app is particularly appealing to those looking for robust customer support and integration capabilities.

ted...com

Mar 14, 2022  on Bigcommerce

Not worth the money and unethical business practices - I installed the app and had TargetBay setup the marketing on my store. I was expecting something more robust given the aggressive sales pitch I received. The monthly fee is almost $300 and way too expensive given the amount of weekly work required. Additionally, the owner of the company is in India and is very difficult to work with. I cancelled my account by email, which was acknowledged over 4 months ago, and they continue to charge my account. Beware of this company even though there are several positive reviews. Many of the features offered by targetbay are included with the Pro package in BigCommerce. I have reported the repeated charges as fraud to my credit card company and they continue to charge me the monthly fees. Do your homework before giving them your credit card number. Also, I noticed that the other reviews do not seen to be written by actual customers. I suspect these are fake reviews posted by TargetBay or someone directly affiliated with the company.

bri...com

Jul 19, 2021  on Bigcommerce

Most things did not work and promised on things they could not deliver - Danielle was wonderful to work with. She was very nice and responsive. Unforutnatley most of the things I was told would be available to me were not. Good example was the customer photo gallery. I was told over and over that this would be available soon. Eventually was given a date of Thursday of the following week. That day came and went and not a single thing from Targetbay. No email or any type of communication. The sales person talks big but Targetbay could not back it up. I would suggest going with other places.

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