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Customer reviews: Swym Back in Stock Alerts

Develop by Verified

Reviews (20)

Overall rating
4.5

What Merchants Think

The feedback for "Swym Back in Stock Alerts" is largely positive, with merchants appreciating its utility and robust functionality in managing out-of-stock notifications efficiently. There is specific praise for the customer support, which is frequently described as responsive and helpful. However, some users have faced difficulties with the app's functionality and customer service, which has affected their overall experience.

Key Strengths

  • Well-designed and easy to use, with quick setup.
  • Effective in boosting sales by notifying customers when products are back in stock.
  • Outstanding customer service and technical support.
  • Customizable features to suit various business needs.
  • Significant time-saving for customer service teams.

Common Concerns

  • Instances of the app not functioning as expected.
  • Complaints regarding slow or ineffective customer support for some users.
  • Lack of ability to remove or manage old alert request data, causing clutter.
  • Perception of the app being overpriced for its value by some users.

Final Thoughts

Overall, "Swym Back in Stock Alerts" is well-received by most users for its functionality and superb customer support. It serves as a powerful tool for re-engaging customers and increasing sales efficiency when dealing with out-of-stock products. Some concerns with app performance and customer service indicate areas for improvement, but the general sentiment remains favorable, making it a recommended choice for merchants looking to streamline inventory notifications.

ste...com

Mar 23, 2019  on Bigcommerce

Not so good. - The app frequently does not work and customer service is slow to address the issues. There is no way to remove data from old alert requests, or delete request data from discontinued products. This causes a huge amount of data to be sorted through to dig out the info you need. We had to set up a separate spreadsheet just to work the number to figure out how many requests we had for a given item.

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