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Customer reviews: Subuno

Develop by subuno.com

Reviews (14)

Overall rating
4.6

What Merchants Think

Merchants generally have a positive outlook on Subuno, praising its effectiveness in reducing fraud and providing excellent customer support. Users appreciate its sophisticated and customizable fraud detection filters, which have been instrumental in reducing chargebacks and saving businesses significant amounts of money over time. However, some have faced challenges due to a lack of detailed documentation and support for complex rule creation.

Key Strengths

  • Effective at reducing chargebacks and fraud-related losses
  • Highly customizable fraud detection rules
  • Excellent customer support that assists with rule setup and tweaking
  • User-friendly interface once initial setup and learning curve are overcome
  • Cost-effective compared to enterprise solutions
  • Comprehensive fraud detection features that go beyond basic checks

Common Concerns

  • Lack of detailed documentation for creating complex rules
  • Initial learning curve and need for time investment to customize settings
  • Occasional issues with support response, especially for advanced inquiries
  • Suggestions for improvement, such as adding a fraud rating score

Final Thoughts

Subuno is well-received by merchants, particularly for its robust fraud prevention capabilities and supportive customer service. While it may require some initial effort to fully utilize its features, the overall benefits of reduced fraud and chargebacks, combined with its customization options, make it a valuable tool for many businesses. Some areas for improvement remain, such as documentation and advanced support, but its effectiveness in fraud management is widely recognized.

John Aufdemkampe

Apr 02, 2019  on Bigcommerce

Barely functional and useful, no support, no documentation - In a search for tools, I thought I'd give Subuno a try given its pricing point and the claims it made.Sadly, I'd have to say avoid it. Their marketing and reality were a long way apart, and I just can't recommend this tool for any serious merchant who's seeking a solution to identify and manage risk.Firstly, there is nowhere near a level of sufficient documentation to make creation of good rules to help with the core purpose. It simply requires way too much time, investment, and complexity to be able to have even a hope of getting functional outcomes.Take for example one of our high risk product categories - if I was to build a rule which identified any order over value X with over Y of high risk category Z. The rule I'd have to build would be both massive and complex if I had upwards of 10+ products in Z.The user interface also shows no love, which in turn impacts the usability of the platform and creates the issues mentioned earlier; adding to the time it takes to get even the most basic actions done.And when it comes to support - they're more than happy to ask you some questions to setup some initial (and very basic) rules, but don't expect anything beyond that. Several followups to understand rules they've setup, and rules in general have gone unanswered; including when replying to their own emails.This in turn provides another demonstration that when combined with all the other problems and deficiencies of their platform - they're more than happy to take your money, but do as little as possible for it.

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