What Merchants Think

Merchants generally have a positive outlook on Subuno, praising its effectiveness in reducing fraud and providing excellent customer support. Users appreciate its sophisticated and customizable fraud detection filters, which have been instrumental in reducing chargebacks and saving businesses significant amounts of money over time. However, some have faced challenges due to a lack of detailed documentation and support for complex rule creation.

Key Strengths

• Effective at reducing chargebacks and fraud-related losses
• Highly customizable fraud detection rules
• Excellent customer support that assists with rule setup and tweaking
• User-friendly interface once initial setup and learning curve are overcome
• Cost-effective compared to enterprise solutions
• Comprehensive fraud detection features that go beyond basic checks

Common Concerns

• Lack of detailed documentation for creating complex rules
• Initial learning curve and need for time investment to customize settings
• Occasional issues with support response, especially for advanced inquiries
• Suggestions for improvement, such as adding a fraud rating score

Final Thoughts

Subuno is well-received by merchants, particularly for its robust fraud prevention capabilities and supportive customer service. While it may require some initial effort to fully utilize its features, the overall benefits of reduced fraud and chargebacks, combined with its customization options, make it a valuable tool for many businesses. Some areas for improvement remain, such as documentation and advanced support, but its effectiveness in fraud management is widely recognized.