What Merchants Think

The general sentiment from merchants using the "sticky.io Subscriptions" app is mixed. While some merchants appreciate the app's integration capabilities and initial customer service, many express significant concerns over its reliability, especially with recent pricing changes and technical issues.

Key Strengths

• Integration with BigCommerce is generally well-received.
• Onboarding support from specific team members, notably Zakk, is frequently praised.
• Some merchants report seamless setup and good functionality.

Common Concerns

• Recent, drastic price hikes — reportedly up to 500% — have been a major concern.
• Recurring technical issues include failure to process subscriptions correctly.
• Concerns about customer support efficacy, with some merchants noting unresolved issues.
• Claims of misleading sales practices and hidden fees, notably related to data migration.
• Performance issues in subscription management and reporting features.

Final Thoughts

While "sticky.io Subscriptions" offers some positive features, such as effective initial support and integration capabilities, the overwhelming feedback reflects concerns about recent pricing practices, technical reliability, and customer support challenges. Potential users should weigh these factors heavily and consider alternative options if concerned about cost or system reliability.