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Customer reviews: SmartrMail Email Marketing Newsletter Pop-up & Automation

Develop by Verified

Reviews (56)

Overall rating
4.8

What Merchants Think

SmartrMail Email Marketing Newsletter Pop-up & Automation is widely praised by merchants for its ease of use, impressive customer support, and cost-effectiveness. Users appreciate the integration features and the automation capabilities that enhance their email marketing efforts. The overall feedback reflects a positive reception, with many merchants reporting increased sales and efficiency after using the app.

Key Strengths

  • Exceptional customer service and support, often mentioned as responsive and helpful.
  • Easy setup and user-friendly interface, making it suitable for users without technical expertise.
  • Effective email automation features, leading to improved email marketing outcomes.
  • Affordable pricing compared to competitors, offering good value for small businesses.
  • High customization capabilities for email templates and automation flows.
  • Seamless integration with eCommerce platforms, simplifying product management.

Common Concerns

  • Limited template selection, with some users desiring more design options.
  • Occasional technical issues, though usually resolved with support assistance.
  • Reports of insufficient functionality for larger businesses with complex needs.
  • Concerns about email builder tool lacking advanced features.

Final Thoughts

Overall, SmartrMail is well-received among small to medium-sized businesses seeking an efficient and cost-effective email marketing tool. While there are some limitations concerning advanced functionalities, the combination of strong customer support, ease of use, and effective automation features makes it a recommended choice for many merchants aiming to boost their email marketing efforts.

chr...com

Mar 11, 2025  on Bigcommerce

Mrunal - Great customer support! Very thorough and resovled my issue expeditiously. Thank You :)

mma...com

Mar 07, 2025  on Bigcommerce

Great Service! - Very helpful with onboarding and platform looks great thus far.

ade...com

Mar 07, 2025  on Bigcommerce

DNS Verification - Mrunal is the smartest tech that works in both Smartr and Bigcommerce! It took her 5 mins to fix a problem I couldn't get anyone in both companies to solve in over 2 weeks. She is a genius!!!

zen...com

Mar 06, 2025  on Bigcommerce

Wonderful service! - Wonderful product and exceptional customer service. E-mails are responded to so quickly, professionally, and politely - I would recommend SmartMail to anyone!

pau...com

Dec 09, 2024  on Bigcommerce

Amazing Service - We have been using these guys for a few years now. Customer service is 5 star. Answer emails in the night and at weekends and normally within hours. Wish we had upgraded to the pro package sooner

aud...com

Nov 27, 2024  on Bigcommerce

Authenticating our website - We are new to SmartrMail and reached out for help authenticating our website. Peter Connolly was so helpful and knowledgeable that he made the task a snap. Thanks for the great response. We look forward to working with you.

cla...com

Nov 20, 2024  on Bigcommerce

Smartrmail support - Mrunal took the time to answer specific questions I had on the platform and provided a concise overview as well. Great expertise on the features and excellent communication. Highly recommend!

mar...com

Oct 08, 2024  on Bigcommerce

Great and affordable - SmartrMail offers everything I was looking for in an email marketing partner all at a great price. The migration from the service I was using was made so simple and the continued support has been top notch. I also am impressed with how great the service is from the developers when they're helping to craft the e-mail and automations to fit what we need and what we're looking for. It really has been a great experience all around and our sales numbers reflect it!

sal....za

Sep 30, 2024  on Bigcommerce

Compliment - Great support service provided. Software is great and affordable.

tho...com

Sep 06, 2024  on Bigcommerce

Great customer service - They were able to address and resolve the issues right on the call.

aar...com

Aug 21, 2024  on Bigcommerce

Awesome Everything - Thanks to the team at SmartrMail.. Jack and team have been super quick and helpful getting a small billing issue resolved and guided me through the setup. Easy videos and instructions for follow for setup. Lots of options!

lwh...com

Aug 08, 2024  on Bigcommerce

Awesome customer service - I cannot thank SmartrMail enough for all of their excellent customer service-everything from helping me with formatting my newsletter, importing new subscribers, to getting my SMS campaign approved in record time!

nas...com

Aug 05, 2024  on Bigcommerce

Awesome - Very easy to use, great automations!

fra...com

Jul 23, 2024  on Bigcommerce

SmartrMail - SmartrMail automations have transformed our business. The setup was straightforward, thanks to their included Agency Services with the Pro plan. The emails consistently generate additional revenue for our store. A huge thank you to Jesse Correy for not only setting up the automations but also fixing our store logos. Your exceptional service and expertise have been truly appreciated.

gib...com

Jul 11, 2024  on Bigcommerce

SmartMail - Just signed up to their automations so cannot review performance however, the team have been very helpful with registration.

ssc...com

Apr 15, 2024  on Bigcommerce

SmartrMail - Simple to setup and use. I have used other similar more popular applications in the past and SmartrMail is solid. I wish they had more template to choose from but all-in-all I recommend!

bod...com

Aug 14, 2023  on Bigcommerce

Great Features - This app is great for small businesses starting out, so many great features included in the free version. Easy to use with plenty of how to articles that are very useful and helpful, once my subscriber list increases will have no issues continuing with the paid monthly service for the app.

inf....uk

Mar 29, 2023  on Bigcommerce

Brilliant - SmartrMail is a great email marketing platform for small businesses. It's easy to use and has all the features you need to create and send effective email campaigns.I've been using SmartrMail for a few months now and I've been very impressed with its performance. The platform is easy to navigate and the customer support team is very helpful.SmartrMail has helped me to grow my email list and increase my sales. I highly recommend it to any small business owner who is looking for an affordable and effective email marketing solution.Here are some of the features that I like about SmartrMail:* It's easy to use. You can create and send email campaigns without any coding or design experience.* It has a wide range of features, including email list management, email automation, and email analytics.* It's affordable. SmartrMail is one of the most affordable email marketing platforms on the market.* It has a great customer support team. The customer support team is very helpful and responsive. They're always willing to help you with any problems you may have.Overall, I highly recommend SmartrMail to any small business owner who is looking for an affordable and effective email marketing solution.

hel....uk

Mar 02, 2023  on Bigcommerce

Awesome product and staff - I was facing multiple issues with this software no behaving and doing what it was supposed to do and discovered some of the problems were most likely caused by another app or possibly because of the way BC handles images.Anyway, after going back and forth for a few days with support, nothing was too much trouble for them. They went well above and beyond to fix ALL the issues I was experiencing and considering most of the issues were due to other apps and BC, they really didn't need to do that but they did.This is an excellent platform to use for all your marketing and email needs and I love the fact that if you're just starting out like me and have a small client base then you can use the free version until you outgrow it or your subscriber list hits a certain size (think it was 200 or 250 subscribers?)So what's not to like? You really can't go wrong with these guys and as previously mentioned, support is second to none and they are very quick to respond. I look forward to moving on to the next phase with this company as I've been very impressed with it so far.Keep up the good work guys! 10/10

s.w...net

Nov 28, 2022  on Bigcommerce

Fantastic service, easy to use - Amazing email marketing with fantastic results. Super helpful and friendly staff. Easy to use!

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