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Customer reviews: Smart Search and Product Filters by Searchanise

Develop by Verified

Reviews (122)

Overall rating
4.8

What Merchants Think

The "Smart Search and Product Filters by Searchanise" app is highly favored among merchants on BigCommerce. It stands out as an intuitive, cost-effective, and performance-enhancing tool that is easy to install and provides substantial value to e-commerce stores. The app is praised for significantly improving search functionality, customization options, and customer experience, elevating product discoverability and sales conversion rates.

Key Strengths

  • Seamless integration and ease of use
  • Highly customizable with options to tailor the search experience
  • Responsive and helpful customer support
  • Fast and accurate search results
  • Cost-effective compared to competitors
  • Enhanced product discovery with advanced filtering capabilities

Common Concerns

  • Occasional technical issues requiring support intervention
  • Lack of certain features on BigCommerce as compared to other platforms
  • Concerns over losing service upon uninstallation
  • Some merchants encountered initial setup difficulties

Final Thoughts

The "Smart Search and Product Filters by Searchanise" app is praised for its performance, affordability, and user-friendly design, making it an excellent choice for e-commerce businesses looking to enhance their BigCommerce site's search functionality. While minor concerns exist, the app's advantages, particularly its superior customer service and customization flexibility, overshadow the drawbacks, rendering it a valuable tool for improving user engagement and driving sales.

sto...com

Jun 19, 2024  on Bigcommerce

Wow! - Up and Running in No-Time-Flat - Unbelievably smooth integration - just as it should be. Love the dashboard too. Thanks!

ben...com

Jun 03, 2024  on Bigcommerce

WOW. SO FAST - Crushes the default BC search box, in both speed, and function. Love the customization!

con...com

Apr 09, 2024  on Bigcommerce

Madina R. is AWESOME - Shout out to Madina R. who really helped me get set up and have things looking the way I needed. Many of us are without developers and doing it all on our own - when we do reach out for help, being met with a kind, professional, and eager to help attitude goes an *incredibly long way.* Truly grateful to Madina for the above and beyond assistance!

v.c....it

Apr 09, 2024  on Bigcommerce

Great customer service and search results -

man....au

Apr 08, 2024  on Bigcommerce

Searchanise - Smart Search - Got to be one of the best if not the best website search apps. Easy to use, easy to set up, very helpful 'chat' resources when you've got a problem, and our customers really like it... what more can I say!

set...com

Mar 12, 2024  on Bigcommerce

Excellent - top notch service and app

bil....ca

Feb 07, 2024  on Bigcommerce

Customer Service - Quick and easy customer service.

edw...com

Jan 18, 2024  on Bigcommerce

Really great so far! - I'm loving the functionality of this app - our search is miles better now than it was before. I installed it about a week ago. It's pretty easy to set up, but with a lot of customization possibilities. And I wrote to customer service about a question I had on the setup, and got the correct answer really quickly.

car...com

Dec 28, 2023  on Bigcommerce

Very Good App and Great Customer Service - I have been using Smart Search for a couple of months now, and am very happy with it. I was using another one that cost twice as much, had glitches and a very slow response time. The search on this app is superior. My one issue is I cannot control what filters are on what categories and subcategories, however Support can fix that for me if I tell them what I want. Support is excellent. They respond quickly and even on weekends. That is a huge plus. Other than tweaking and customizing, I have had no technical issues with this app. I highly recommend.

tat...com

Dec 06, 2023  on Bigcommerce

Great customer service - Had an issue with the BC ads not appearing in the Searchanise-enabled search; they wrote us a custom script with detailed instructions on how to update as needed. Excellent work-around. This search tool is far superior to the built-in search from BC. Highly recommend!

ale...com

Dec 05, 2023  on Bigcommerce

Searchanise is a great solution - We have been using this search engine on three of our websites for more than a year now, and I must say it is brilliant. The app has greatly improved our search and results. We can customize it to our needs, use promotion widgets, and they really work. But what really stands out is their support. We have individual requests and improvements from time to time, and every time they give us quick and precise answers. The support team even implements some additions to the code when needed, which is amazing. Stacy, Yuriy and all Searchanise team - thank you so much! We highly recommend this service.

gil...net

Dec 04, 2023  on Bigcommerce

Best App available - This app is GREAT and finding the items a customer is searching for, even when they don't know the correct spelling. I love that when I add new products or update urls, I can immediately force indexation to update search results.

dea....uk

Nov 23, 2023  on Bigcommerce

Best BigCommerce app referral I've ever had! - Searchanise is by far the Best BigCommerce app referral I've ever had! Until I was given this link https://bit.ly/winerzsearch when I was convinced that the BigCommerce native search functionality was suitable for all the customer search needs. How I was wrong! This search has transformed the results for our customers and increased sales because visitors now find much better results than the basic solution. After looking at the software capabilities, I did some research and comparing to other search providers and I'm happy this was the best option. As well as great software, very reasonable pricing, their customer support is top notch! As you can tell by this review, I'm very happy this has improved my store and I have no hesitation at recommending Searchanise.

chr...com

Nov 03, 2023  on Bigcommerce

Fexible App with Great Customer Service - We've been using this app for a couple of years and it has served us very well. Super flexible app giving plenty of options and control without being overwhelmingly technical. Support has always been fast with responses and the dev team has even implemented new functionalities/enhancements based on our requests in the past. Recommend giving them a try!

con...com

Oct 28, 2023  on Bigcommerce

Great Customer Service - The quick view was not showing details important for my store and not only did they update the quick view for my store, they did it quickly and professionally. Their customer service deserves 5 stars plus some

dav....uk

Aug 10, 2023  on Bigcommerce

So far so excellent... - Decided to take the plunge after the eccentricities of the built in search function became too much to bear. Searchanise has been brilliant, easy to install and customize even for a novice, and the search results just look better and work better. Had our first issue and Sophie M. in Support did an amazing job of resolving the problem in very quick time. Highly recommended!

bri...com

Jul 19, 2023  on Bigcommerce

Fantastic Support - Julia A was fantastic in working with us to customize the look of the search results so that they better matched our overall site theme. Quick and responsive, I had assistance completed within an hour of our initial request, and she had everything updated in record time. Highly recommended.

zso...com

Jul 09, 2023  on Bigcommerce

Faceted search - Best faceted search I found. You should read the very detailed manual first, then it is super easy! Design change request for picture alt tag was implemented super fast. Support is exceptionality professionel and kind!

Jul 08, 2023  on Bigcommerce

Great APP!! - We've been using Searchinese app for over a year now with no issues what so ever. Support is awesome. I wish they will support multi-storefront someday.

web...com

Jun 30, 2023  on Bigcommerce

Great App, Amazing Support - We were coming from SearchSpring on our old site before transitioning to BigCommerce and looking for a site search and merchandising app that had robust filtering features. Searchanise not only checked all the boxes, but their technical support worked with our team over the course of multiple weeks implementing custom features catered to our niche. Nothing but great things to say about this app and their next-level support. Thank you!

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