Can not recommend this app - Our experience has been mixed. Some features seem okay, but overall, we found this to be very clunky. Our monthly bill is $80 with only 400 products, we opt for the support feature, but communication is confusing. We wanted an app that required less effort. However, our team studied the documentation and integration but had no success. Even simple Product Label feature has been a challenge to implement. This did not work for our Bigcommerce Sneak Stencil Theme, so I can't recommend this app.

Great App and Outstanding Support - We have been using this app for a long time, and our store would not be the same without it. The app delivers consistently excellent performance, with fast response times and an extremely quick storefront search experience. What truly sets it apart is the outstanding customer support. The team is highly responsive, professional, and always quick to assist whenever needed. I would highly recommend installing Smart Search and Product Filters by Searchanise for any store looking to improve search speed, usability, and overall customer experience.

Great service - Great app and awesome support, we were able to troubleshoot an issue created by the local ISP's quickly. I recommend it

Great app and support - A major part to an app like this is support, and they have delivered many times. Overall the app provides excellent features and it's nice to have actual support.

Good Product - Would like to see some enhancements to warrant cost increases - I've revised my review from one star to four. We've been with them for years. Unfortunately, they've just more than doubled their published price. The ROI dropped significantly due to the new structure. After I explained the problem they offered a 40% discount. Then I wrote a review here calling the price increase "ruthless" and they reached out again offering a 75% discount to retain me. That 75% increase resulted in a reasonable price increase over the previous price. I believe they are beginning to see that existing customers need to be valued and respected. It isn't an issue for new customers who will know in advance whether the ROI makes sense. Prior to this price issue, they were a trusted partner with a product that didn't need much attention. It just worked. I would be ideal to see some enhancements to the core product to warrant any price increase in the future.

Good Product - Ruthless Price Incresae - We've been with them for years. Sadly, they've just more than doubled their price. The ROI has dropped significantly due to the new structure. It's making the native BigCommerce search look appealing again.

Great Support - Pricing Structure Not So Much... - Searchanise is great with support and resolving issues. Very prompt and helpful - A+ there! The 50% price increase is a big pill to swallow. After our annual plan ends, we might be looking for an alternative.

Works Great - We've been really happy using it, not thrilled price will go up once we have spent the time integrating it into the site.

Great Support - The Searchanize team helped me add a customization to the search results bar so that individual brands now populate. Great support

Great product with amazing support - We've been using Searchanise across six of our websites, and the results have been fantastic. The platform is powerful, fast, and integrates smoothly—delivering a significantly improved search experience for our users. What truly makes Searchanise stand out is their exceptional support, especially Stacy. She has been an absolute pleasure to work with—incredibly helpful, highly knowledgeable, and amazingly responsive. No matter how detailed or specific our customization requests were, Stacy handled everything with professionalism, clarity, and care. She consistently went above and beyond to ensure our needs were met, and often exceeded our expectations. Having this level of support, especially from someone as competent and dedicated as Stacy, has made all the difference. We couldn't be happier with both the product and the service. Highly recommended!